Direct Support Professionals providing care to individuals in a residential setting. High quality direct care services to adults with intellectual and developmental disabilities.
About the role
- Customer Service Associate handling inbound patient calls for scheduling appointments at a leading vision care provider. Delivering excellent customer service and supporting clinic operations.
Responsibilities
- Answer inbound calls from patients and assist them with scheduling clinic appointments.
- Provide patients with information on available services, treatments, and clinic policies.
- Verify and update patient details in the scheduling system.
- Handle rescheduling, cancellations, and follow-up appointment requests.
- Collaborate with clinic staff to align appointment slots with patient needs.
- Deliver excellent customer service by ensuring each interaction is handled with professionalism and care.
- Track daily appointment targets and contribute to overall clinic goals.
Requirements
- Previous experience in customer service, appointment setting, or healthcare-related roles preferred.
- Strong communication and interpersonal skills with a patient-first mindset.
- Ability to multitask and manage time effectively.
- Proficiency in using scheduling systems, CRM tools, or similar platforms is an advantage.
- High attention to detail and accuracy in data entry.
Benefits
- Attendance Incentives and Non-taxable Allowances, because your dedication deserves recognition.
- Free Food and Coffee when reporting onsite, to fuel your productivity and enjoy the perks of office life.
- 30 Leave Credits per Year, giving you generous time off to recharge, travel, or spend with family.
- HMO Coverage for You and Your Dependents with access to counseling programs to support both health and wellbeing.
- Group Life Insurance for your peace of mind.
- Regular Work Schedule with Weekends Off, so you can enjoy balance and predictability.
- Great Company Culture with fun in-office activities, engaging team events, and meaningful CSR initiatives that let you give back to the community.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Customer Service Representative assisting clients at Prosperity Bank. Resolving inquiries professionally and maintaining strong relationships in the Customer Service Center.
Customer Service Representative providing excellent service and support for banking clients. Handling inquiries and maintaining relationships in Prosperity Bank’s Customer Service Center.
Assistente de Customer Experience supporting implementation of new clients at Edify. Focused on clarity and organization during onboarding and client transitions.
Bilingual Customer Service Agent managing customer inquiries during weekends for Axented. Supporting users via phone, chat, and email with empathy and problem - solving skills.
Peer Support Specialist providing encouragement to individuals navigating behavioral health challenges. Focused on connection and motivation, using lived experience and motivational interviewing techniques.
Customer Experience Specialist at DentalMonitoring providing support via multiple channels for their innovative SaaS orthodontic solutions. Collaborating with various teams to enhance customer satisfaction.
Customer Service Representative in Berlin focusing on customer support and satisfaction in education services. Engaging with clients through various communication channels to manage inquiries and ensure quality service.
Customer Service Summer Student responsible for managing relationships with Nestlé Ice Cream customers. Collaborating cross functionally to support account management and customer service objectives.
Customer Service Representative delivering accurate support in a high - tech environment. Serving as a bridge between precision products and customers while managing orders and inquiries.