Hybrid Support Analyst, Observability N1 and N2

at Beyond Soluções

• Job title: Support Analyst, Observability N1 and N2
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Docker, Grafana, Kubernetes, Prometheus, SQL
• Location requirements: Hybrid, Sao Paulo, Brazil

About the role

• Technical Support Analyst role in observability and monitoring at Beyond. Responsible for technical support and interaction with multiple teams in a hybrid setting.

Responsibilities

• Provide technical support to internal and external users.
• Log and track service tickets in Salesforce.
• Ensure SLA compliance and quality of service.
• Document procedures and solutions for the knowledge base.
• Collaborate with business, development, and operations teams.

Requirements

• Experience with observability tools (e.g., Prometheus, Grafana, Elastic Stack, Datadog, New Relic, Dynatrace).
• Knowledge of APM (Application Performance Monitoring).
• Familiarity with logs, metrics, and distributed tracing.
• Basic understanding of microservices architecture and containers (Docker, Kubernetes).
• Basic SQL skills for queries.
• Technical English (reading and writing).

Benefits

• Meal/food voucher and mobility allowance totalling BRL 936 via FLASH;
• Health insurance;
• Dental plan (SulAmérica);
• Individual life insurance (no cost to the employee);
• Referral program: both you and your referral benefit — BRL 500 bonus if your referral is hired;
• Wellhub and TotalPass;
• Partnership with Sesc offering access to programming such as theater, dance, music, visual arts, cinema, literature, workshops, holiday camps, sports activities, dental services, hotels, tours, and other services provided by the institution.