Managed Services Support Analyst providing IT support to customers globally. Troubleshooting technical issues and ensuring high customer satisfaction through effective communication.
About the role
- Technical Support Engineer providing 2nd level support for SCADA systems in a hybrid model. Collaborating with service technicians globally and assisting in product release processes.
Responsibilities
- Technical consulting on application possibilities and extensibility of the SCADA system Biobrain® Supervise
- Advise and support service staff worldwide with technical issues
- Participate in product release processes of the development departments
- Close collaboration with Quality and Development teams
Requirements
- Successfully completed vocational training with a focus on electrical engineering and relevant professional experience; alternatively, a qualification as a technician/master or a bachelor’s degree in a related field
- Good knowledge of Microsoft operating systems Windows 10/11 and MS Server 2022 & 2025
- Confident handling of computer hardware and software
- Network and IT administration skills are desirable
- Understanding of processes in complex automation systems
- Experience in the pharmaceutical/biotechnology environment is desirable
- Strong communication skills and a high level of service- and solution-orientation
- Fluent English skills, spoken and written, are mandatory; German skills are an advantage
- Flexibility to travel within the EMEA region up to 20%
Benefits
- Room for personal and professional development: mentoring, leadership programs, talent reviews, internal seminar offerings
- Work in your rhythm: work-from-home options, flexitime, flexible working hours
- Attractive compensation: holiday and Christmas bonuses including pension benefits, 37.5-hour work week, 30 days of vacation
- Internal networking: communities on various topics such as coaching, agile working and yoga; Business Women network
- Financial subsidies: childcare costs, supplementary long-term care insurance, and an attractive occupational disability insurance add-on (without health check)
- Future benefit: annual choice between five additional vacation days or a special payment
Job title
Job type
Experience level
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Not specified
Degree requirement
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