About the role

  • Commercial Lines CSR at White Insurance Agency providing client service and maintaining customer relationships. Handling inquiries, policy updates, and collaborating with team members.

Responsibilities

  • Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, providing documentation
  • Answer customer calls and correspondence regarding new or existing insurance policies and service all claims
  • Work with new clients or support a producer to understand their needs, gather necessary data, research policy options, finalize and bind new coverage
  • Set appointments and/or client calls or support a producer to review existing policies
  • Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts
  • Resolve product or service issues by clarifying customer concerns, determining causes, selecting and explaining best solutions
  • Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken
  • Collaborate with team members, mentor staff, provide expertise and answer questions

Requirements

  • Hold the insurance license required by your state
  • Minimum of one year commercial lines insurance account experience
  • Bachelor’s/Associate Degree or comparable work experience
  • Demonstrate knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations
  • Strong customer focus and excellent phone manner
  • Strong written and verbal communication skills
  • Excellent math and reading skills to perform calculations
  • Excellent time management skills with a personal accountability mindset
  • Technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation

Benefits

  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Health insurance
  • Vision insurance

Job title

Business Insurance Account Executive

Job type

Experience level

Junior

Salary

$50,000 - $80,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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