Commercial Lines CSR at White Insurance Agency providing client service and maintaining customer relationships. Handling inquiries, policy updates, and collaborating with team members.
Responsibilities
Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, providing documentation
Answer customer calls and correspondence regarding new or existing insurance policies and service all claims
Work with new clients or support a producer to understand their needs, gather necessary data, research policy options, finalize and bind new coverage
Set appointments and/or client calls or support a producer to review existing policies
Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts
Resolve product or service issues by clarifying customer concerns, determining causes, selecting and explaining best solutions
Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken
Collaborate with team members, mentor staff, provide expertise and answer questions
Requirements
Hold the insurance license required by your state
Minimum of one year commercial lines insurance account experience
Bachelor’s/Associate Degree or comparable work experience
Demonstrate knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations
Strong customer focus and excellent phone manner
Strong written and verbal communication skills
Excellent math and reading skills to perform calculations
Excellent time management skills with a personal accountability mindset
Technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation
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