Hybrid Application Support Analyst

at interactive investor

• Job title: Application Support Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Jenkins, Linux, SQL
• Location requirements: Hybrid, Leeds, United Kingdom

About the role

• Proactive support and management of application services covering finance, HR, Risk and Compliance at interactive investor. Maintain availability and operational support of application/server components.

Responsibilities

• The purpose of this role is the proactive support and management of Interactive Investor’s Corporate Systems application services – covering dealing systems, finance, HR, Risk and Compliance.
• Maintaining availability service levels through proactive management of application/server components and rapid response through monitoring and alerts.
• Management of application capacity through regular housekeeping, monitoring, and forecasting.
• Management and monitoring of automated job schedules.
• Providing operational support of application/server components along with reactive on-call out-of-hours support.
• Working within a team rota to ensure cover through supported hours (7.00am-5.00pm Mon-Fri) and exception-based out-of-hours support through an on-call rota.
• Maintaining currency of application/server components through patching and component lifecycle management.
• Proactively identifying technical improvements / additional features for the supported applications and platforms.
• Working with Stakeholders to onboard business applications fitting with IT control standards.

Requirements

• Excellent problem solving and analytical skills
• Able to understand complex technical concepts and translate them into clear, accessible communication for both technical and non-technical audiences, across written and verbal formats.
• Strong interpersonal and communication skills, with the ability to collaborate effectively and build relationships across all levels of an organization.
• A flexible approach to working hours which may include evenings and weekends.
• Experienced in working in a team-oriented, collaborative environment.
• Experienced in working and prioritising within a high-pressure, time critical operating environment
• 3rd party supplier interaction and partnering.
• Time Management and Prioritisation
• Change Management
• Microsoft Windows Server knowledge
• Excellent troubleshooting skills (interpreting application debug logs, windows event logs, Wireshark analysis, etc)
• PowerShell scripting (or strong in other scripting languages)
• Application configuration (managing registry keys, config files, database settings)
• SQL Server (Database Management, Writing SQL)
• Jenkins
• Linux
• Ability to develop small tools / scripts in a variety of languages

Benefits

• Group Personal Pension Plan – 8% employer contribution and 4% employee contribution
• Life Assurance and Group Income Protection
• Private Medical Insurance – Provided by Bupa
• 25 Days Annual Leave, plus bank holidays
• Staff Discounts on our investment products
• Personal & Well-being Fund – Supporting your physical and mental wellness
• Retail Discounts – Savings at a wide range of high street and online retailers
• Voluntary Flexible Benefits – Tailor your benefits to suit your lifestyle