Proactive support and management of application services covering finance, HR, Risk and Compliance at interactive investor. Maintain availability and operational support of application/server components.
Responsibilities
The purpose of this role is the proactive support and management of Interactive Investor’s Corporate Systems application services – covering dealing systems, finance, HR, Risk and Compliance.
Maintaining availability service levels through proactive management of application/server components and rapid response through monitoring and alerts.
Management of application capacity through regular housekeeping, monitoring, and forecasting.
Management and monitoring of automated job schedules.
Providing operational support of application/server components along with reactive on-call out-of-hours support.
Working within a team rota to ensure cover through supported hours (7.00am-5.00pm Mon-Fri) and exception-based out-of-hours support through an on-call rota.
Maintaining currency of application/server components through patching and component lifecycle management.
Proactively identifying technical improvements / additional features for the supported applications and platforms.
Working with Stakeholders to onboard business applications fitting with IT control standards.
Requirements
Excellent problem solving and analytical skills
Able to understand complex technical concepts and translate them into clear, accessible communication for both technical and non-technical audiences, across written and verbal formats.
Strong interpersonal and communication skills, with the ability to collaborate effectively and build relationships across all levels of an organization.
A flexible approach to working hours which may include evenings and weekends.
Experienced in working in a team-oriented, collaborative environment.
Experienced in working and prioritising within a high-pressure, time critical operating environment
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