About the role

  • Proactive support and management of application services covering finance, HR, Risk and Compliance at interactive investor. Maintain availability and operational support of application/server components.

Responsibilities

  • The purpose of this role is the proactive support and management of Interactive Investor’s Corporate Systems application services – covering dealing systems, finance, HR, Risk and Compliance.
  • Maintaining availability service levels through proactive management of application/server components and rapid response through monitoring and alerts.
  • Management of application capacity through regular housekeeping, monitoring, and forecasting.
  • Management and monitoring of automated job schedules.
  • Providing operational support of application/server components along with reactive on-call out-of-hours support.
  • Working within a team rota to ensure cover through supported hours (7.00am-5.00pm Mon-Fri) and exception-based out-of-hours support through an on-call rota.
  • Maintaining currency of application/server components through patching and component lifecycle management.
  • Proactively identifying technical improvements / additional features for the supported applications and platforms.
  • Working with Stakeholders to onboard business applications fitting with IT control standards.

Requirements

  • Excellent problem solving and analytical skills
  • Able to understand complex technical concepts and translate them into clear, accessible communication for both technical and non-technical audiences, across written and verbal formats.
  • Strong interpersonal and communication skills, with the ability to collaborate effectively and build relationships across all levels of an organization.
  • A flexible approach to working hours which may include evenings and weekends.
  • Experienced in working in a team-oriented, collaborative environment.
  • Experienced in working and prioritising within a high-pressure, time critical operating environment
  • 3rd party supplier interaction and partnering.
  • Time Management and Prioritisation
  • Change Management
  • Microsoft Windows Server knowledge
  • Excellent troubleshooting skills (interpreting application debug logs, windows event logs, Wireshark analysis, etc)
  • PowerShell scripting (or strong in other scripting languages)
  • Application configuration (managing registry keys, config files, database settings)
  • SQL Server (Database Management, Writing SQL)
  • Jenkins
  • Linux
  • Ability to develop small tools / scripts in a variety of languages

Benefits

  • Group Personal Pension Plan – 8% employer contribution and 4% employee contribution
  • Life Assurance and Group Income Protection
  • Private Medical Insurance – Provided by Bupa
  • 25 Days Annual Leave, plus bank holidays
  • Staff Discounts on our investment products
  • Personal & Well-being Fund – Supporting your physical and mental wellness
  • Retail Discounts – Savings at a wide range of high street and online retailers
  • Voluntary Flexible Benefits – Tailor your benefits to suit your lifestyle

Job title

Application Support Analyst

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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