Internal Communications Specialist leading HR - focused messaging at Freese and Nichols. Driving employee engagement initiatives and collaborating closely with human resources and corporate communications teams.
About the role
- HR Manager overseeing global HR operations for Fulfillment IQ, transforming logistics technology through strategic HR leadership. Leading a remote team across Canada, U.S., and India.
Responsibilities
- Lead HR operations across all three regions (Canada, U.S., India), ensuring consistent employee experience and compliance.
- Manage and mentor a global HR and Recruitment team of 8–10, including 5 India-based recruiters and HR generalists in North America.
- Oversee the full employee lifecycle—onboarding, documentation, background checks, exit management, and coordination.
- Maintain a two-week onboarding SLA; ensure all joining kits, IDs, and documentation are completed on time.
- Implement automation and AI-based tools to improve accuracy, speed, and candidate quality.
- Define HR SLAs for recruitment, onboarding readiness, and hiring manager updates; track and report weekly.
- Transition all HR reporting into a unified PowerBI dashboard linked to BambooHR.
- Maintain real-time metrics: headcount, attrition, diversity, cost-per-hire, hiring velocity, and compliance status.
- Own quarterly analytics for leadership—people costs, hiring ROI, performance trends, and retention data.
- Partner with Finance for monthly headcount and payroll alignment.
- Optimize candidate pipelines and recruiter productivity; reduce time-to-hire to within a 30-day SLA.
- Manage ATS integrations (Workable/BambooHR), job board syncing, and candidate tracking accuracy.
- Rationalize sourcing spend (e.g., LinkedIn Recruiter) and report on ROI by source.
- Implement structured screening and video assessments for quality control before technical panels.
- Drive employer branding through updated career page, referral campaigns, and LinkedIn Life content.
- Plan and execute engagement events, recognition programs, and quarterly culture themes.
- Launch pulse surveys and track engagement vs. retention and performance KPIs.
- Partner with Marketing to enhance internal storytelling and communications.
- Own compliance and audits across all entities (Canada, U.S., India).
Requirements
- 8–12 years of HR experience managing multi-region operations (Canada, U.S., India preferred).
- Strong foundation in operational HR—onboarding, compliance, analytics, recruitment execution.
- Proven experience managing HRIS/ATS systems (BambooHR, Workable, PowerBI, M365).
- Familiarity with AI-enabled recruiting tools and automation platforms.
- Solid understanding of employment laws and cross-border HR compliance.
- Experience leading remote, hybrid, and cross-cultural teams.
- Analytical, data-driven mindset with excellent communication and stakeholder management skills.
- Certification such as CHRP/CHRL, SHRM-CP, or equivalent preferred.
Benefits
- Employee Health: While Canada has a public healthcare system, we offer a supplementary benefits plan that includes coverage for medical, as well as an employee wellness program.
- Time Off: Our paid time off includes statutory vacation time, sick leave, and public holidays, consistent with provincial labor laws.
- Retirement: We contribute to the Canada Pension Plan (CPP) and also offer supplementary retirement savings plans.
- Professional Growth: We provide a dedicated learning and development budget to support your career growth.
- Flexible Work: You will have access to flexible work hours and remote flexibility.
- Perks: We offer reimbursement for business travel, internet, and workstation costs, as well as anniversary rewards and an employee stock option (ESOP) program.
- Community Engagement: We host team events and in-person organizational meetups to foster a strong company culture
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