Product Operations team member at Outreach supporting execution of core business and strategic initiatives. Coordinating cross - functional projects to ensure alignment and operational excellence.
ID
Hybrid Order Management Customer Support Consultant – German and English speaking
Posted last month
About the role
- Customer Support Consultant supporting veterinarians in order management and product inquiries. Working with a diverse team to ensure quality customer service in animal health care products and services.
Responsibilities
- Support customer order processing and invoicing
- Respond to customer inquiries and explain products and services
- Troubleshoot online platforms or order-related issues
- Ensure ongoing customer satisfaction and maintain strong customer relationships
- Support the quality management system and other compliance requirements
Requirements
- Previous experience in order entry preferred
- Knowledge of Salesforce and SAP a plus
- Strong interpersonal skills in customer-facing situations
- Fluent in German and business-level English
- Technical documentation skills
- Logical thinking and analytical problem-solving skills
- Telephone skills to build rapport
- Attention to detail
- Organized with the ability to handle multiple tasks
- Ability to work independently and as part of a team
Benefits
- Competitive compensation
- Incentive programs
- Benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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