Customer Care Specialist ensuring a seamless setup and excellent experience for clients at MakiPeople. Collaborating across teams to enhance workflows and customer satisfaction.
About the role
- Field Support Representative in veterinary diagnostics teaching veterinarians to use IDEXX machines and troubleshooting technical issues. Manage schedules and provide onsite support to clinics across specified territories.
Responsibilities
- Teach veterinarians how to make the best use of IDEXX diagnostic machines and troubleshoot technical issues.
- Manage schedule based on customer needs while focusing on professional growth.
- Install and train clinic staff on IDEXX Analyzers.
- Provide onsite technical support for critical customer needs.
- Build relationships and work collaboratively with internal teams to maintain customer accounts.
- Visit customers in the field every day, adjusting schedule for customer events as needed.
Requirements
- 3+ years experience working in a veterinary practice or applicable work experience and familiarity with IDEXX products.
- Ability to build relationships with all personalities is a must!
- Effectively communicate and collaborate with customers, management, and peers.
- Ability to plan and prioritize work in a dynamic environment and make quality, timely decisions.
- Effective listening skills that are utilized to discover customer needs to adapt your approach and demeanor to different situations.
- Comfortability with learning and using technology such as computers, tablets and Smartphones.
- Computer networking experience is a plus!
- Valid Driver’s License and clean drivers abstract required
- Requirement to currently reside in or be willing to self-relocate within the designated territory as advertised
Benefits
- Day-One On the job training and career advancement opportunities (experience NOT required)
- Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, foundation donation matching, and much more
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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