Customer Care Group Manager leading international customer service in a sports industry company. Focused on transforming customer journeys and enhancing support teams for a global presence.
About the role
- Customer Support professional for the Italian market offering assistance via phone and email. Involves collaboration with various stakeholders and managing OTA connections.
Responsibilities
- Atención de peticiones/consultas/dudas de los clientes vía teléfono e email.
- Resolución de incidencias de los clientes, colaborando con el equipo.
- Conexiones de los alojamientos con las OTAs (Airbnb, Booking, Holidu, etc.)
- Formación del cliente en el uso del software de gestión
Requirements
- Idioma: Español y Italiano (nativo)
- Experiencia con atención al cliente.
- Deseable haber trabajado con software tipo PMS y/o Channel Manager
- Experiencia gestionando OTAs
- Habilidades de comunicación
- Capacidad de gestión y resolución de incidencias
- Buena predisposición para el trabajo en equipo
Benefits
- Contrato indefinido, full time (de Lunes a Viernes)
- 23 días de vacaciones, te las puedes tomar con mucha flexbilidad
- Día off en tu cumpleaños
- Jornada intensiva durante el agosto
- Opción de teletrabajo
- Mutua Adeslas (seguro médico) a partir del año de antiguedad
- Bebidas gratis en la oficina
- Co-working con muchos beneficios: gimnasio gratis, comedor con descuentos en comida y mucho más!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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