Employee Relations Specialist within the Global HR Delivery Team handling workplace issues and ensuring compliance. Working closely with cross - functional teams in the US.
IC
Hybrid Senior HRIS Analyst
Posted last month
About the role
- Senior HRIS Analyst at ICBC leading technical support for Learning Management System. Collaborating with stakeholders to ensure seamless operations and drive innovation in HRIS.
Responsibilities
- Be the senior go-to resource for all features and functionalities within our People Portal LMS system.
- Provide advisory support to end users, internal teams, and external partners.
- Analyze and develop end-to-end workflows for new or modified functionalities.
- Collaborate with business areas, IT, and stakeholders to elicit, refine, and analyze business requirements, assess the impact of system changes on integrations, and evaluate risks related to system integrations, reports, data extracts, security, and permissions.
- Maintain comprehensive documentation of system configuration, business rules, and HRIS procedures.
- Identify opportunities for process improvement and efficiency gains.
- Collaborate with IT to establish technical details related to business requirements and defects, prepare intake requests for system changes, develop test plans, scripts, cases, and perform system testing within the LMS.
- Stay informed about vendor releases, consult with them to assess impact on custom configurations and integrations, and implement new features in collaboration with IT and HR business.
- Lead the continuous evaluation and evolution of the LMS system for enhanced user experience.
- Deliver advanced second-level technical support on HR system requests, defects, and issues.
- Guide the Learning Development & Implementation team, HRIS analysts, COE teams, and other end users in making changes within the LMS.
Requirements
- At least 3 years of providing support in HR LMS systems (e.g. SAP SuccessFactors LMS)
- Strong understanding of legacy SAP LMS system, learning development, and learning administration policies and procedures
- Knowledgeable and experienced with Learning processes and programs
- Strong in systems thinking, risk identification, and understanding system and process integration and dependencies across modules and platforms
- An analytical thinker and able to translate business requirements into technical specifications
- Experienced with software testing skills, including development of test plans and scripts, and defect analysis
- An excellent communicator and collaborator with cross-functional teams and leaders
- Practiced in system testing and change management
- Skilled in relationship management including vendors is a plus
- A bachelor’s in Human Resources, Information Technology, or a related field
- Advanced SuccessFactors training on assigned modules is an asset.
Benefits
- Health insurance
- 4 weeks’ vacation
- 3 Wellness Days per year
- Employee and Family assistance program (wellness support)
- Basic group life insurance
- Voluntary group life insurance
- Critical Illness insurance
- Sick leave plan – 100% of pay for a period of a maximum of 8 weeks
- Long term disability plan
- Pension plan – defined benefit pension plan
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