Senior Product Support Specialist at Caterpillar specializing in optimizing product serviceability and quality assurance. Collaborating with dealers and design teams to resolve technical challenges efficiently.
About the role
- Support Analyst providing advanced technical support for critical telecom systems. Focused on system availability and incident management in São Paulo region.
Responsibilities
- Monitor the client environment, checking systems and machines to ensure full operation
- Analyze and perform preventive maintenance in client environments
- Receive and analyze incident and problem tickets reported by the client
- Receive and fulfill service requests
- Provide workarounds to minimize customer impact during failures
- Develop permanent solutions to problems
- Execute, oversee, and monitor change/maintenance windows
- Manage performance and capacity
- Manage backups and recovery plans
- Participate in a rotating on-call schedule outside business hours
- Perform on-site visits in the São Paulo Metropolitan Area
Requirements
- Experience with infrastructure deployment or support
- Experience with virtualization solutions
- Experience with storage solutions
- Experience with OCI (Oracle Cloud Infrastructure)
- Experience with Linux environments
- Experience administering physical and virtual machines
- Intermediate networking knowledge
- Knowledge of backup solutions and recovery planning
- Knowledge of Windows environments
- Knowledge of SAN (Storage Area Network)
- Clear and effective communication
- Teamwork
- Initiative
- Logical reasoning
- Critical thinking and a sense of urgency
- Intermediate English (reading, writing, and ability to participate in meetings and calls)
Benefits
- Work anywhere: option to work remotely or from one of our offices
- Birthday day off
- Flexible hours
- Food allowance
- Meal voucher
- Transportation allowance
- No dress code
- TotalPass
- Health insurance
- Dental plan
- Pet health insurance
- Partnerships with service providers and establishments
- Tuition assistance for postgraduate studies
- Language course subsidy
- Training and development program
- Mentoring and tutoring program
- Home office allowance
- Childcare assistance
- Life insurance
- Employee referral bonus
- Profit-sharing
- Breaktime: managed by HR
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Analista de Soporte de Sistemas manejando soporte técnico y administración de sistemas en Latinoamérica. Trabajando con herramientas como CRM, 3CX, y HubSpot.
IT Support Engineer providing advanced technical support and managing Microsoft environments for a managed IT services provider. Collaborating with clients and team members to resolve escalated issues successfully.
Senior Product Support Engineer at CodeRabbit resolving complex technical challenges for AI - driven code review platform. Bridging AI technology and customers to enhance software development efficiency.
Senior Analyst responsible for Oracle HCM Cloud configuration and support, focusing on techno - functional tasks. Collaborating with stakeholders to enhance business processes and system designs.
Site Support Analyst providing IT support for daily production targets in GM's manufacturing plants. Ensuring safety and quality standards while interacting with various levels of staff.
Manufacturing Site Support Analyst providing IT support to ensure production targets are met at GM. Overseeing end - user devices and collaborating with various production teams at manufacturing plants.
Systems Support Engineer working on performance monitoring, troubleshooting, and documentation in a hybrid role at PetDesk.
Technical Support Manager leading a team handling complex technical issues for EV charging solutions at Wallbox. Overseeing operations and collaboration between Customer Support and Engineering teams.
Technical Support Specialist providing Tier 1 support for EmpowerMX users and ensuring data accuracy. Collaborating with IT and optimizing maintenance operations for the aviation industry.