IT Client Services role providing Tier 1 - 3 support for software, hardware, and meeting technology issues. Involvement in user education and asset management within an inclusive workplace.
About the role
- Support Analyst providing advanced technical support for critical telecom systems. Focused on system availability and incident management in São Paulo region.
Responsibilities
- Monitor the client environment, checking systems and machines to ensure full operation
- Analyze and perform preventive maintenance in client environments
- Receive and analyze incident and problem tickets reported by the client
- Receive and fulfill service requests
- Provide workarounds to minimize customer impact during failures
- Develop permanent solutions to problems
- Execute, oversee, and monitor change/maintenance windows
- Manage performance and capacity
- Manage backups and recovery plans
- Participate in a rotating on-call schedule outside business hours
- Perform on-site visits in the São Paulo Metropolitan Area
Requirements
- Experience with infrastructure deployment or support
- Experience with virtualization solutions
- Experience with storage solutions
- Experience with OCI (Oracle Cloud Infrastructure)
- Experience with Linux environments
- Experience administering physical and virtual machines
- Intermediate networking knowledge
- Knowledge of backup solutions and recovery planning
- Knowledge of Windows environments
- Knowledge of SAN (Storage Area Network)
- Clear and effective communication
- Teamwork
- Initiative
- Logical reasoning
- Critical thinking and a sense of urgency
- Intermediate English (reading, writing, and ability to participate in meetings and calls)
Benefits
- Work anywhere: option to work remotely or from one of our offices
- Birthday day off
- Flexible hours
- Food allowance
- Meal voucher
- Transportation allowance
- No dress code
- TotalPass
- Health insurance
- Dental plan
- Pet health insurance
- Partnerships with service providers and establishments
- Tuition assistance for postgraduate studies
- Language course subsidy
- Training and development program
- Mentoring and tutoring program
- Home office allowance
- Childcare assistance
- Life insurance
- Employee referral bonus
- Profit-sharing
- Breaktime: managed by HR
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Resource Management & Budgeting Support Analyst at EY responsible for resource allocation and budget management. Collaborating with project managers and operational teams to ensure effective resource utilization.
Técnico de Soporte en Sitio en SONDA brindando soporte a clientes. Responsabilidades incluyen soporte remoto y presencial, administración de inventarios y mantenimiento de equipos.
IT Support Engineer managing Apple ecosystem and Google Workspace for over 300 employees. Involved in device management, user support, and IT compliance.
IT Support Analyst supporting internal users and managing technical support service tickets at Best Egg. Ensuring SLAs are met while onboarding new employees and resolving technical issues.
Staff Engineer within RBC supporting critical systems for AI and innovation platforms. Leading technical initiatives and managing high - impact incidents in fast - paced engineering environment.
Field Service Support Engineer responsible for installations and maintenance of medical devices at Roche. Aiming to reduce downtime and ensure client satisfaction in Sinaloa, Mexico.
Software Engineer responsible for analyzing and resolving bugs in existing systems for clients. Managing support tickets and maintaining technical documentation in Thailand.
Trainer and Technical Support developing HVAC educational materials and training programs. Collaborating with staff to enhance employee performance and customer support.
Trainer & Technical Support developing HVAC educational materials and facilitating training. Collaborating with sales teams and providing technical support for products and services.