Senior Product Support Engineer at CodeRabbit resolving complex technical challenges for AI - driven code review platform. Bridging AI technology and customers to enhance software development efficiency.
About the role
- Manufacturing Site Support Analyst providing IT support to ensure production targets are met at GM. Overseeing end-user devices and collaborating with various production teams at manufacturing plants.
Responsibilities
- Provide production shift support by operating as a focal point to address all IT related requests and coordinate resolution of IT related incidents.
- Build and support End-User Devices (PCs, Printers, Scanners, Mobile Phones, VOIP phones, Motorola Radios, and Tablets).
- The shift you work (1st, 2nd, 3rd) depends on the plant/location where you work and can vary.
- Position requires working at heights, elevated platforms, and climbing ladders.
- Use remote PC management tools to assist users and other corporate IT tools to perform software patching/installation, asset management and change management functions.
- Support all GM managed LAN, WAN, and WLAN network infrastructure, including GM managed Supplier networks, distributed antenna system (DAS) for mobile phones, and plant radio systems.
- Support the incident management process to coordinate issue resolution.
- Support the label printing process at locations where IT has responsibility.
- Complete assigned IT project tasks (Projects are highly centralized/owned by other IT teams, however we play an integral role in site-level implementation and execution).
- Work with our Business Partners to ensure their IT needs are met.
- Interact with all levels of the workforce from hourly union production workers up to plant executive leadership.
Requirements
- 3+ years of experience supporting end-user devices/networks in Information Technology
- Ability to maintain, analyze, troubleshoot, and repair end-user equipment (PCs, laptops, printers, scanners, tablets, Motorola Push-to-Talk radios, and phones), computer peripherals, and network connections.
- Familiarity with remote PC management tools ( VNC, VPN, RDP, Bomgar ).
- Ability to support Windows PCs and peripherals.
- Knowledge of client hardware use, repair, and replacement.
- Ability to develop relationships with business partners and team members through analytical skills, communication, and interpersonal skills.
- Demonstrate initiative beyond the assigned work to improve output and/or assist others.
Benefits
- From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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