Analista de Soporte de Sistemas manejando soporte técnico y administración de sistemas en Latinoamérica. Trabajando con herramientas como CRM, 3CX, y HubSpot.
About the role
- Senior Product Support Specialist at Caterpillar specializing in optimizing product serviceability and quality assurance. Collaborating with dealers and design teams to resolve technical challenges efficiently.
Responsibilities
- Developing appropriate procedures and plans to ensure product quality and evaluating results to identify functional deficiencies. Correcting design flaws as needed.
- Evaluating production processes to identify defects in manufacturing and design. Modifying designs to maximize production efficiency and product quality.
- Soliciting and gathering internal and external feedback to identify potential new products and/or improvements to existing products that improve product serviceability.
- Writing technical specifications and instructions to ensure product quality and performance. Tracking and managing the status of projects from inception to release.
Requirements
- Bachelor’s degree
- Advanced English
- Bachelor’s degree preferably in engineering or exact sciences
- Fluent English or other languages (Spanish, Portuguese)
- CQE (Certified Quality Engineer)
Benefits
- Medical plan
- Dental plan
- Medicines reimbursement
- Wellhub
- Psychological, Legal, Social and Finance Support Program
- Private pension plan
- Profit share
- Christmas basket
- Transportation
- Life and personal insurance
- Extended maternity and paternity leave
- Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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