Senior Product Support Engineer at CodeRabbit resolving complex technical challenges for AI - driven code review platform. Bridging AI technology and customers to enhance software development efficiency.
About the role
- Technical Support Specialist providing Tier 1 support for EmpowerMX users and ensuring data accuracy. Collaborating with IT and optimizing maintenance operations for the aviation industry.
Responsibilities
- Be the first point of contact for EmpowerMX users across our service centers
- Troubleshoot issues, document tickets, and provide Tier 1 support
- Train users on system processes, new features, and best practices
- Audit and maintain master data for accuracy and compliance
- Create simple tools and queries to help users extract and interpret data
- Collaborate with IT and vendors on system enhancements and upgrades
- Identify data discrepancies, suggest process improvements, and help optimize workflows
Requirements
- Associate’s degree in Information Systems, Aviation Management, Business, or related field
- Previous experience in SaaS or ERP support helpful
- Advanced Excel skills and familiarity with data extraction
- Strong communication skills and ability to train non-technical users
- Commitment to data accuracy & attention to detail
- Knowledge of aviation maintenance or MRO processes
Benefits
- Comprehensive medical, dental, vision and prescription coverage
- Flexible Spending and Health Savings Accounts
- Company paid life insurance and short-term disability
- Annual wellness incentives up to $750
- Employee assistance program
- 401K with 7% company match
- Annual bonus plan
- Paid vacation, sick time, and holidays
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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