Hybrid IT Support Engineer

at Teamified

• Job title: IT Support Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Quezon City, Philippines

About the role

• IT Support Engineer providing advanced technical support and managing Microsoft environments for a managed IT services provider. Collaborating with clients and team members to resolve escalated issues successfully.

Responsibilities

• Provide **Level 2 technical support** for escalated help desk tickets and client calls, ensuring timely resolution and accurate documentation.
• Diagnose, troubleshoot, and resolve issues related to **Active Directory, Hosted Exchange, Microsoft 365, and networking**.
• Administer **Microsoft 365 environments**, including user management, security policies, email configurations, and access controls.
• Support and maintain **AD environments**, including user accounts, group policies, permissions, and directory services.
• Manage **calls and tickets** efficiently using the help desk system, updating status and communicating progress clearly.
• Assist with **security administration**, including MFA, conditional access, email security, and basic incident response.
• Work in a **Microsoft Teams environment** to communicate with team members and clients.
• Provide **customer-facing support**, communicating complex technical concepts clearly to clients.
• Escalate complex issues to Level 3 engineers when required and assist with implementation of solutions.
• Document resolutions, procedures, and system changes clearly and accurately.

Requirements

• Proven experience in a **Level 2 IT Support / Help Desk role**, preferably within an MSP environment.
• Strong hands-on experience with:
• **Active Directory (AD)**
• **Hosted Exchange**
• **Microsoft 365 administration and security**
• **Basic networking knowledge**
• Clear and concise **English communication skills**, both written and verbal.
• **Customer-facing experience** supporting diverse clients.
• Ability to work independently, prioritize tasks, and manage multiple tickets effectively.
• Experience using **MS Teams** for team collaboration and client communication.
• Strong troubleshooting skills across Windows environments and common business applications.

Benefits

• Flexibility in work hours and location, with a focus on managing energy rather than time.
• Access to online learning platforms and a budget for professional development
• A collaborative, no-silos environment, encouraging learning and growth across teams
• A dynamic social culture with team lunches, social events, and opportunities for creative input
• Health insurance
• Leave Benefits
• 13th Month Salary