Hybrid CIC Program Manager

at Huntington National Bank

• Job title: CIC Program Manager
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Clayton, United States

About the role

• CIC Impact and Program Manager driving initiatives for affordable housing and economic development. Supporting marketing communications and event coordination for Huntington Community Impact Capital.

Responsibilities

• Manage implementation of strategic CIC Impact Initiatives including promoting CIC programing into the affordable housing communities and economic development businesses of CIC developer partners
• Lead the CIC Business and Entrepreneurship (B.E.ST.) program targeting high schools in lower-income communities
• Identify Huntington colleagues to act as mentors for CIC Mentor Connect program
• Promote mentorship and internship programs
• Manage and grow CIC Volunteerism Program
• Track and report on program outcomes to support continuous improvement and brand messaging
• Develop and implement methods to measure and evaluate the impact of CIC investments, community development loans, and volunteer initiatives
• Work closely with CIC Leadership regarding strategic positioning of CIC in the market
• Manage one Senior Administrative Assistant who supports CIC Senior Leadership as well as Impact and Culture initiatives
• Plan and execute events that elevate CIC’s brand and client experience including Grand openings and groundbreakings, Client happy hours and appreciation events, Advisory board meetings, Industry conferences and internal training sessions, CIC impact and volunteer work to support mission-driven communications and positioning
• Demonstrate strong stewardship over Huntington’s community impact interests internally and in the communities where we invest
• Travel to offices in which CIC colleagues are located, grand openings, ribbon cuttings and conferences
• Organize and maintain comprehensive records of all internal and external events, marketing material, and program-related activities
• Support consistent messaging and culture-building through CIC team meetings and programming
• Serve as the primary liaison between CIC and Huntington’s Communications and Marketing teams
• Work with Huntington Regional Presidents and Community Development Resource Managers (CDRMs) to ensure a localized engagement approach for CIC investments and loans
• Draft and manage content for internal and external use, including Closing announcements and LinkedIn tombstones, CIC newsletters and internal publications (Essentials, Community Connect), End-of-Year Impact Book and related brand messaging, Customer pitchbooks marketing materials, CIC team meetings and programming that foster culture building
• Maintain CIC’s website presence and coordinate regular updates
• Work on Special Projects related to recruitment, CIC strategy, Technology, etc. Proactive learning of sufficient areas of CIC community development and affordable housing businesses
• Manage CIC Training programs focused on Growth and Development
• Determine metrics for training such as course selection and follow-up instruction in conjunction with division leaders
• Work with new colleagues on ensuring robust training programs are implemented and followed

Requirements

• High School diploma
• 10+ years experience in financial services or program management
• Bachelor's Degree (preferred)
• Strong client service skills
• Experience with brand messaging, content creation, and brand positioning
• Strong knowledge of Microsoft Office software and file management
• Strong presentation skills to executive leadership, clients and internal stakeholders
• High level of organizational abilities including event preparation and file management
• Able to travel to CIC offices, events, and conferences (approximately six to eight times per year)

Benefits

• Health insurance
• 401(k) matching
• Professional development opportunities