Member Relations Manager at the German Startup Association, engaging members and driving campaign initiatives. Focused on internal communication, membership onboarding, and building networks.
About the role
- Account Manager responsible for managing commercial card portfolios while ensuring client satisfaction and profitability through strategic engagement. Building relationships with mid-market to large enterprise clients and addressing needs effectively.
Responsibilities
- Be the day-to-day contact for mid-market to large enterprise clients with the goal of increasing their satisfaction, loyalty, revenue, and profitability.
- Engage regularly with assigned clients and become a trusted advisor to their business.
- Address client issues promptly, working collaboratively with internal and external teams to resolve any escalations.
- Ensure a strong understanding of your clients’ needs and products we offer, in order to cross-sell products and services to clients within your assigned portfolio.
- Elevate customer value by introducing cutting-edge technology solutions.
- Keep clients informed on industry trends, regulatory changes, and compliance requirements.
- Help clients with ensuring proper controls are in place to avoid fraud and employee misuse.
- Handle contract negotiations upon renewal, ensuring competitive pricing and terms.
- Deliver quarterly updates to management on performance metrics and strategic insights.
- Cultivate and maintain robust relationships with client executives, bankers, and product managers, serving as a trusted advisor.
- Forge productive relationships across the organization to ensure the delivery of superior products and services.
- Take proactive measures to mitigate risks and resolve issues that could impact both the company and client interests.
- Perform other duties as assigned.
Requirements
- Bachelor’s Degree
- 10+ years of merchant services industry experience in customer service, sales, implementations, relationship management, and/or project management.
- Demonstrated ability to present to senior executives.
- Willingness to travel as needed.
- Persuasive communication skills, with a knack for sales messaging.
- Track record of surpassing sales and account management objectives.
- Outstanding ability to forge and maintain trust with key stakeholders.
- Competent in troubleshooting and strategic thinking to overcome obstacles and achieve objectives.
- Ability to work with online systems; working knowledge of accounting/expense management.
- Prior Treasury Management Commercial Card and/or accounts payable experience.
- Proven ability in building relationships, sales, and professional maturity suitable for a business environment.
- Experience in solution selling, capable of aligning client needs with suitable products or services.
- Excellent communication and interpersonal skills, capable of effectively interacting with clients and internal stakeholders.
- Strong team player with effective conflict resolution, interpersonal, and management skills.
- Thorough knowledge of various software programs including Word, Excel, and PowerPoint and the ability to quickly learn additional systems/software.
Benefits
- health insurance coverage
- wellness program
- life and disability insurance
- retirement savings plan
- paid leave programs
- paid holidays
- paid time off (PTO)
Job title
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Experience level
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Degree requirement
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