Technology Support Technician providing high - quality technical support to customers using our products. Working mostly from the office but with on - site visits when needed for complex issues.
About the role
- Technical Support Analyst providing specialized assistance to users in complex CCTV systems. Involved in troubleshooting, system diagnostics, and client training.
Responsibilities
- Specialized customer/user support: resolve complex issues in CCTV systems (remotely or via helpdesk).
- Advanced fault diagnosis: analyze logs, configurations, network, firmware/software compatibility and integrations.
- 2nd- and 3rd-level support: take ownership of tickets that field technicians could not resolve.
- Train operators, technicians and end users on correct system usage.
- Ticket management: use Service Desk systems to organize SLAs, track recurring issues and propose permanent solutions.
- Manufacturer/vendor relations: engage support from brands (Intelbras, Hikvision, Dahua, etc.) when necessary and apply firmware updates.
- System performance analysis: monitor availability, bandwidth usage, storage, image quality and recording integrity.
Requirements
- University degree in IT
- Technical courses in computer networking or equivalent knowledge
- Proficiency in CCTV and alarm systems
- Knowledge of computer networks
- Familiarity with infrastructure and structured cabling
- Proficiency with TCP/IP, WAN, LAN
- Router configuration
- Ability to handle emergencies quickly and efficiently
- Ability to work under pressure
Benefits
- Health Insurance – SulAmérica – 30% copayment
- Dental insurance
- Meal allowance – R$ 33.50
- Transportation voucher
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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