Assistant Vice President developing operations and strategy for Liberty Mutual Canada. Leading initiatives to drive business success and enhance operational excellence.
About the role
- Operations Assistant supporting operational non-sales functions in insurance brokerage. Ensuring compliant service delivery and cross-departmental initiatives across various locations.
Responsibilities
- The Operations Assistant position is a support position that assists with the operational non-sales functions and development of the department(s) or location for Commercial Lines, Personal Lines and/or Employee Benefits to ensure smooth, efficient, compliant service delivery and cross-departmental initiatives.
- Ensure regional operational standards are consistently met and maintained in alignment with HUB Corporate and regional directives.
- Communicate goals, vision, and procedures effectively across teams to ensure alignment with leadership priorities.
- Promote and sustain a culture of teamwork by encouraging collaboration and supporting cross-department initiatives.
- Partner with Operational Leaders, Accounting, Human Resources, and other departments to implement regional projects and directives.
- Coordinate and manage training logistics, including scheduling, reporting, materials distribution, and recordkeeping.
- Participate in technology initiatives by attending change management meetings, sharing updates, maintaining SharePoint content, and troubleshooting basic issues.
- Support operational audits and performance tracking by compiling data, reconciling reports, maintaining dashboards, and assisting with process improvements.
- Oversee regional facilities and office operations, including mail and copier equipment, AED readiness, and security access.
- Prepare and deliver management reports, summaries, and data analyses as required.
- Pursue ongoing professional development and continuing education opportunities relevant to the insurance industry.
- Maintain and update Standard Operating Procedures (SOPs) to reflect current workflows and compliance expectations.
- Assist with communication of workflow or system changes by creating and distributing clear internal announcements or guides.
- Uphold confidentiality and compliance with company policies, data privacy standards, and insurance regulations.
Requirements
- 2-5 years of applicable insurance/agency/operational experience preferred
- Exceptional written and verbal communication skills
- Superior customer service and problem solving skills
- Proficiency with Microsoft Office Suite (PowerPoint, Word, Excel, Outlook)
- Detail-oriented self-starter
- Strong leadership, mentoring, and team-building skills
- Significant skill in handling competing demands and projects
- Excellent organizational skills and ability to prioritize and delegate responsibility
- Mastery of virtual technology, including meeting scheduling, video display and screen sharing
- Four-year college degree preferred
- Relevant Insurance licenses per state/regional statutes and as required by management
- Advanced professional designation highly desirable (e.g. AIC, AAI, ARM, CIC, CPCU)
Benefits
- Competitive salaries and benefits offerings
- Medical/dental/vision insurance and voluntary insurance options
- Health Savings Account funding
- 401k matching program
- Company paid Life and Short-Term Disability Plans
- Supplemental Life and Long-Term Disability Options
- Comprehensive Wellness Program
- Paid Parental Leave
- Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
- Great work/life balance, because that’s important for all of us!
- Focus on creating a meaningful environment through employee engagement events
- The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
- Growth potential - HUB is constantly growing and so can your career!
- A rewarding career that helps local businesses in the community
- Strong community support and involvement through HUB Gives
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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