Customer Service Specialist at OrthAlign, Inc. managing sales order entry and resolving issues in the commercial operations department. Requires communication skills and proficiency in MS Office.
About the role
- Customer Service Representative handling customer queries through various communication channels in a hybrid work environment. Requires SAP and SALESFORCE experience with a focus on problem-solving skills.
Responsibilities
- Answer live incoming customer queries by phone, chat, and email
- Provide price and availability, order status, and general customer information upon request
- Interpret and communicate information from ERP system and customer portal to customers
- Process, resolve, and expedite orders
- Collaborate with team members to balance out workload leading to a fast, high quality response for the customer
- Maintain composure, empathy, and positive attitude in extremely fast-paced team-environment
- Collaborate with order resolution, technical service, product management, and sales, quality, warehouse, planners, and buyers as needed in service of the customer
- Code calls/emails/chats to accurately reflect interaction type
- Complete customer spreadsheet and other special notifications
- Utilize strong technical knowledge to handle more advanced product-related inquiries
- Look up special pricing agreements and convey accurate price to internal and external customers
- Create quotes as permitted within pricing guidelines
- Facilitate creation of customer order reports
- Manage key accounts, challenging accounts, and challenging salespeople
Requirements
- SAP, SALESFORCE experience preferred
- Experience working with customers to solve problems
- High School Diploma in General Studies
Benefits
- Hybrid work arrangements (work from home on Monday & Fridays)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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