Manager of Ontology and Data Modeling developing enterprise ontologies to support Capital One's Data Strategy. Collaborating with teams to drive the semantic technology integration across products.
About the role
- Account Operations Manager responsible for managing relationships with large accounts in France. Driving issue resolution, managing operational concerns, and mentoring junior team members.
Responsibilities
- Manages the operational business relationships with large accounts providing operational perspective and addressing concerns.
- Acts as a point of escalation and collaborates with other teams to drive the resolution of operational issues while advocating for customer/partner requirements.
- Conducts regular operational performance reviews with the customer/partner and drives improvement plans.
- Communicates operational process changes to customers/partners and internal teams while also driving the implementation phase.
- Identifies potential risks associated with key accounts and develops risk management strategies and contingency plans to ensure business continuity.
- Leads complex pricing negotiations and contract discussions with key customers ensuring that contract terms are mutually beneficial and aligned with strategic objectives.
- Stays current with industry trends and emerging technologies to provide strategic insights to the customers, identifying opportunities for innovation and growth.
- Mentors junior team members and ensures that all customer interactions and dealings align with ethical standards and regulatory compliance.
- Performs financial modeling and analysis to identify opportunities for cost savings, revenue growth, and improved profitability within key accounts.
- Delivers customized training and enablement programs for key customers to maximize the value they receive from the organization's products or services.
Requirements
- Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 7-10 years of work experience, preferably in account management, business development, supply chain, customer service, or a related field.
- Certified Sales Operations Professional (CSOP)
Benefits
- Equal Opportunity Employer (EEO)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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