Manager of Patient Access responsible for overseeing operations at Ensemble Health Partners and improving customer service. Leading planning, development, and departmental management to align with organizational goals.
Responsibilities
Responsible for planning, developing, organizing, and managing the Patient Access department
Responsible for performance and effectiveness of these department(s)
Coaching and development of all staff performing these functions
Implementing short and long-term plans and objectives to improve customer service and collect quality information
Provide leadership and contribute to the revenue cycle and organizational goals
Work closely with the Director of Patient Access to align processes and procedures with Ensemble Health Partners policies
Manage the operations for admitting, registration, and financial services departments
Ensure proper accounting processes are followed, cash drawer is balanced, and money is deposited timely
Prepare monthly reports
Establish departmental goals to optimize performance and improve operations
Collect, interpret, and communicate performance data
Work with internal and external customers to make key decisions
Minimum 2 – 3 years management experience in healthcare industry
Patient Access experience with managed care/insurance or call center preferred
Experience with Microsoft a must
Ability to balance numerous priorities, therefore requiring great skills in prioritization
Ability to understand and master numerous computer applications, while also understanding information technology enough to work with the I.T. department to ensure the technological needs of the department are being met.
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