About the role

  • Manager of Patient Access responsible for overseeing operations at Ensemble Health Partners and improving customer service. Leading planning, development, and departmental management to align with organizational goals.

Responsibilities

  • Responsible for planning, developing, organizing, and managing the Patient Access department
  • Responsible for performance and effectiveness of these department(s)
  • Coaching and development of all staff performing these functions
  • Implementing short and long-term plans and objectives to improve customer service and collect quality information
  • Provide leadership and contribute to the revenue cycle and organizational goals
  • Work closely with the Director of Patient Access to align processes and procedures with Ensemble Health Partners policies
  • Manage the operations for admitting, registration, and financial services departments
  • Ensure proper accounting processes are followed, cash drawer is balanced, and money is deposited timely
  • Prepare monthly reports
  • Establish departmental goals to optimize performance and improve operations
  • Collect, interpret, and communicate performance data
  • Work with internal and external customers to make key decisions

Requirements

  • Certified Revenue Cycle Representative (CRCR) certification
  • Certified Healthcare Access Manager (CHAM) certification
  • Minimum 2 – 3 years management experience in healthcare industry
  • Patient Access experience with managed care/insurance or call center preferred
  • Experience with Microsoft a must
  • Ability to balance numerous priorities, therefore requiring great skills in prioritization
  • Ability to understand and master numerous computer applications, while also understanding information technology enough to work with the I.T. department to ensure the technological needs of the department are being met.

Benefits

  • Bonus Incentives
  • Paid Certifications
  • Tuition Reimbursement
  • Comprehensive Benefits
  • Career Advancement

Job title

Manager, Patient Access

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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