Delivery Manager ensuring predictable and high - quality delivery of products at Collinson Group. Coordinating cross - functional teams and driving continuous improvement in delivery processes.
About the role
- Service Department Manager at Nations Roof overseeing operations in Tualatin, OR. Leading service technicians and ensuring customer satisfaction across the Greater Portland area.
Responsibilities
- Manage daily service department operations to ensure efficiency, quality, and safety.
- Oversee scheduling, dispatching, and coordination of service technicians and jobs.
- Lead, coach, and develop service technicians to drive performance and professional growth.
- Ensure compliance with company policies, safety standards, and industry best practices.
- Act as a primary point of contact for customers regarding service requests, estimates, and updates.
- Maintain proactive, professional communication to ensure a high level of customer satisfaction.
- Address service-related issues and resolve concerns promptly and effectively.
- Coordinate with suppliers, vendors, and internal teams to maintain efficient job flow.
- Track service department budgets, performance metrics, and profitability.
- Review service reports, scopes of work, and job documentation for accuracy.
- Identify opportunities for process improvement and implement best practices to improve efficiency and margins.
Requirements
- Experience in roofing, construction, estimating, or a related service-based industry.
- Proven leadership and team management experience.
- Strong communication, organization, and customer-service skills.
- Ability to read and interpret roofing reports, scopes of work, and service documentation.
- Proficiency with scheduling software, CRM systems, and standard office tools.
- Strong problem-solving skills and sound decision-making ability.
Benefits
- Company vehicle or vehicle allowance.
- Medical, Dental, and Vision insurance.
- 401(k) plan with company contribution.
- Paid Holidays and Paid Time Off (PTO).
- Career development and advancement opportunities.
- Supportive, team-oriented work environment.
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