Intern supporting HR benefits and remuneration processes at Hospital Care. Involves data management and employee communication for benefit - related inquiries.
About the role
- Lead HR Operations & Programmes for APAC at an integrated communications consultancy. Drive employee experience and ensure compliance across multiple markets.
Responsibilities
- Own HR Operations & Employee Experience (APAC-wide)
- Design and lead a consistent HR operations framework across APAC – from onboarding to offboarding and everything in between.
- Ensure our HR processes are simple, employee-centric and aligned with our culture and values.
- Oversee HR data integrity, employee records and HR systems
- Lead Regional Payroll & Compliance
- Oversee payroll operations across APAC markets together with local teams and external vendors to ensure accurate and timely processing.
- Ensure HR practices meet local labour, social security, tax and employment regulations in each market.
- Act as the escalation point for regional compliance matters and partner with Legal/Finance on audits and statutory reporting.
- Drive Change Management & People Programmes
- Lead people-related change initiatives (new HR systems, policy changes, organisational changes, benefits launches, etc.) with clear communication and thoughtful change plans.
- Partner with HRBPs and leaders to turn ideas into implementable programmes that land well on the ground.
- Build toolkits, playbooks and timelines so markets know what to do, when, and how.
- Shape Employee Experience, Onboarding & Offboarding
- Design and continually refine onboarding experiences that help new joiners feel connected, clear and set up for success from Day One.
- Ensure offboarding is handled with care, consistency and compliance, protecting both our people and the company.
- Use feedback and data (surveys, exit themes, service SLAs) to improve key touchpoints.
- Steer HR Vendors, Tools & Infrastructure
- Lead selection, onboarding and ongoing management of HR vendors (payroll providers, benefits partners, HR tech platforms, etc.).
- Own the HR technology roadmap in partnership with IT – from HRIS and payroll tools to ticketing and knowledge bases.
- Ensure strong contracts, service levels and value for money.
- Oversee Safety, Security & Workplace Operations (with local teams)
- Partner with Workplace / Office Operations teams in each market to ensure safe, secure and well-run offices.
- Coordinate regional standards for health & safety, emergency response and business continuity, with room for local adaptation.
- Run Budgeting, Analytics & Operations Reporting
- Manage the People & Culture operations budget for APAC, working closely with Finance.
- Build and maintain operational dashboards (e.g., headcount, turnover, payroll accuracy, cycle times, onboarding metrics).
- Share insights and recommendations with leadership to support better decision-making.
- Lead and Grow the Team
- Lead, coach and develop the HR Operations and Workplace/Office Operations teams across APAC.
- Foster a culture of service excellence, accountability, collaboration and continuous improvement.
- Help your team grow their skills in project management, systems thinking and stakeholder management.
Requirements
- Significant experience in HR, with a strong focus on HR Operations and/or HR shared services in multi-country APAC environments.
- Solid knowledge of payroll operations, HR compliance and employment regulations across several Asian markets (e.g., Singapore, Hong Kong, China, Japan, Korea, Southeast Asia).
- Proven track record in leading cross-functional programmes and change initiatives (systems implementation, policy rollouts, org changes, etc.).
- Experience managing regional teams and working in a matrix environment with multiple stakeholders.
- Comfortable working with HRIS / payroll systems, data and reporting
- Strong communication skills – able to explain complex concepts in a simple, human way to different audiences.
- Fluent in English; additional Asian language(s) would be a plus, but not a necessity.
Benefits
- Competitive salary
- Comprehensive benefits
- Four-week paid sabbatical after four years of service
- Opportunities for career growth
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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