Ops Support Specialist responsible for operations support and liaising with internal teams at Citi. Documenting processes, supporting various services, and handling account management.
MH
Onsite IT Enterprise Operations Manager
Posted 2 hours ago
About the role
- Enterprise Operations IT Manager overseeing IT systems and services for HII’s Mission Technologies division. Driving operational excellence and managing a team of technical professionals.
Responsibilities
- Oversee the performance, reliability, and operational excellence of enterprise-level IT systems and services
- Manage day-to-day IT operations
- Lead a team of technical professionals
- Ensure high availability of critical applications and infrastructure
- Drive continuous improvement across operational processes
- Collaborate closely with cross-functional teams, vendors, and leadership
- Manage incident, problem, and change management processes
- Ensure secure, compliant, and resilient operations
- Lead, mentor, and develop a team of IT operations specialists
- Monitor system performance and operational trends
Requirements
- 8 years relevant progressive experience with Bachelors in related field
- 6 years relevant progressive experience with Masters in related field
- High School Diploma or equivalent and 12 years relevant progressive experience
- Minimum TS/SCI required to start, candidate must be willing and able to complete a CI poly once employed
- Active CI Poly
- ITIL Foundation or higher
- PMP or equivalent project management certification
- Cloud certifications (AWS, Azure, GCP)
- CompTIA Network+, Security+, or related technical certifications
Benefits
- Best-in-class medical, dental and vision plan choices
- Wellness resources
- Employee assistance programs
- Savings Plan Options (401(k))
- Financial planning tools
- Life insurance
- Employee discounts
- Paid holidays and paid time off
- Tuition reimbursement
- Early childhood and post-secondary education scholarships
Job title
Job type
Experience level
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Degree requirement
Tech skills
Location requirements
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