About the role

  • Team Manager ensuring SLA performance targets are met and driving quality in IT operations. Leading multiple location teams at Computacenter.

Responsibilities

  • Manage direct reports in multiple locations using the Engineer Report, Daily Dashboard and other operational reports
  • Monitor overall performance of services and following up if service delivery is not meeting expectations
  • Deliver service successfully – achieve SLAs, identify & drive glide paths for KPIs, achieve high customer satisfaction
  • Hire, train, lead, motivate, develop and manage the performance of direct reports
  • Develop continual service improvement plans to ensure that service adequately supports business needs now and in the future
  • Create demands, SoWs and complete necessary project documentation/internal forecasting activities

Requirements

  • Knowledge management and reporting experience
  • Experience managing SLAs, KPIs, and performance metrics
  • Must be authorized to work in the United States

Benefits

  • Competitive compensation plans
  • Attractive mix of benefit plans

Job title

IT Operations Manager

Job type

Experience level

Mid levelSenior

Salary

$69,000 - $95,000 per year

Degree requirement

No Education Requirement

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job