Ops Support Specialist responsible for operations support and liaising with internal teams at Citi. Documenting processes, supporting various services, and handling account management.
About the role
- Supervisor of Operations at Fadami ensuring operational efficiency and team management in technology projects.
Responsibilities
- Plan and organize the team's activities, ensuring efficient execution of tasks;
- Assign tasks according to team capacity, ensuring balanced workload distribution;
- Monitor task execution and on-time delivery;
- Prepare and track schedules, ensuring adherence to planned deliveries;
- Adjust plans according to the team's actual capacity and manage deviations;
- Monitor the team's working hours (overtime, time bank/compensatory hours, minimum rest between shifts), ensuring compliance with internal policies and labor legislation;
- Organize team vacations and availability;
- Identify overload or underutilization and take preventive action;
- Plan and organize schedules for external/field activities;
- Ensure appropriate allocation of resources and logistical organization of field activities;
- Communicate with involved departments, ensuring alignment of requests;
- Report status, risks and operational bottlenecks;
- Propose continuous improvements in the organization and execution of activities.
Requirements
- Experience managing operational teams;
- Strong organizational, planning and demand control skills;
- Experience managing schedules, shift rotas and task distribution;
- Knowledge or experience with working-time control (overtime, time bank/compensatory hours, minimum rest between shifts);
- Good communication skills and ability to build relationships across different departments;
- Analytical mindset with a problem-solving orientation.
- Preferred qualifications:
- Experience in operations involving external or field activities;
- Experience in dynamic environments with multiple simultaneous demands;
- Experience in technology companies, service providers or structured operations;
- Ease in dealing with planning, prioritization and organization of complex routines.
Benefits
- Flexible meal/food allowance — R$ 858.00/month
- SulAmérica health plan (monthly subsidy of R$ 400.00 and no co-payment)
- SulAmérica dental plan
- Psychological support via telepsychology
- Birthday day off + R$ 100.00 gift card
- Culture allowance — R$ 50.00/month
- Icatu life insurance
- Wellhub (Gympass)
- Transportation voucher.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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