Branch Operations Manager at Echo Electric managing warehouse operations and administrative functions. Focus on efficiency and process improvements for exceptional customer service and operational excellence.
About the role
- Técnico Seguros II - Faturamento responsible for insurance billing processes at Alper Seguros. Ensuring timely invoice delivery and maintaining client relationships in São Paulo.
Responsibilities
- Ensure billing kits are accurately checked and sent to clients within the established SLA to guarantee payments are made by their due dates.
- Receive and verify client-submitted movement files, ensuring they comply with contractual rules.
- When analysis of the Enrollment Proposal is required, be responsible for checking, sending and following up with the insurer and the client.
- Upload files to insurers' websites or send them by e-mail when required.
- Download invoices via insurers' websites/channels, verify them and send them to clients; if inconsistencies are found, return them to the insurer for adjustments.
- Store files provided by clients and insurers in each client's internal system.
- Prepare reports and allocations using internal tools, according to the model requested by the client.
- Send billing kits within the established SLA containing the required files, by e-mail or through the system to clients.
- Negotiate extensions for payment slip (boleto) due dates with providers if there is a failure or delay from the Area.
- Address clients' questions via e-mail or telephone.
- Post endorsements in Alper’s internal system.
- Keep internal controls duly completed and up to date.
- Propose improvements to the processes under your responsibility.
- Contribute to the training of Insurance Technicians I.
- Participate in meetings with clients.
- Focus on Corporate clients.
Requirements
- High school diploma required; college studies in Administration, Insurance or related fields preferred.
- Microsoft Office / Google Workspace.
- Basic knowledge of Group Life Insurance.
- Behavioral: commitment to quality of deliverables; organized, analytical, good communication skills.
- Must reside in São Paulo (city).
Benefits
- Medical and dental coverage provided by Bradesco Seguros.
- Totalpass: plans with top-tier gyms at exclusive rates.
- Life insurance.
- Meal or food allowance.
- Home office allowance.
- Profit-sharing (PLR).
- Omni Saúde - Medication benefit with monthly coverage (optional enrollment).
- Meu Pet Club - plans for your pet at exclusive rates (optional enrollment).
- Discounts on personal insurance for you, your parents, children and spouse.
- Day off on Insurance Professionals’ Day (Securitário Day).
- Dr. Alper — our telemedicine service.
- Childcare assistance and programs that promote mother and baby health.
- Partnerships with language schools, universities and various courses.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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