About the role

Branch Operations Manager at Echo Electric managing warehouse operations and administrative functions. Focus on efficiency and process improvements for exceptional customer service and operational excellence.

Responsibilities

Direct and coordinate warehouse and administrative functions to assure that associates are efficiently and effectively providing services required in a manner that promotes quality customer service.
Participate in recruitment process and selection process.
Ensure direct staff are being developed through training and performance management initiatives.
Manage the movement and audit of inventory.
Coordinate inventory preparation, cycle inventory counts with RF system, vendor returns, product displays, and promotional material for counter sales area.
Oversee debit memo process in working with accounting to expedite past dues, manage cash and credit transactions, customer credit approvals, pricing contracts, and job que management.
Ensure appropriate response time to incoming calls, emails, and any other communication needed.
Maintain customer relationships and trust ensuring appropriate follow-up and problem resolution.
Assist with branch safety activities, ensure overall facility security and building management, and report all accidents in a timely manner with the guidance of HR.
Support other branches in efforts to secure customer orders working with Sales team and Managers.

5 years of experience in business, sales or operations management including the application of management principles involved in strategic planning, resource allocation, sales forecasting, and coordination of people and resources.
Experience in the electrical distribution industry is desired.
Bachelors Degree in Business Administration, Management, Sales and Marketing or related field, or an equivalent combination of education and job experienced as determined by the company.
Demonstrated customer and vendor relationship building and maintenance skills.
Ability to communicate clearly and concisely in written and verbal formats.
Demonstrated leadership skills and ability to plan and schedule the work of others.
Demonstrated time management skills and organizational skills, including ability to plan and manage multiple priorities simultaneously.
Proven proficiency in general computer application, as well as Microsoft Office Software, including Word and Excel.
Strong customer service orientation.
Proven attentiveness to detail coupled with problem solving analysis and resolution skills.
Ability to lift up to 25 pounds with or without accommodation.
Characteristic of passion for learning products electrical products and their applications, as well as learning the electrical distribution industry.
Travel may be required on occasion, valid driver’s license required with proven safe driving record.

Medical, dental, and vision insurance plus employer paid short term and long-term disability and life insurance.
Paid time off and paid holidays
401K match
Profit Sharing
Tuition reimbursement and employee development.
Annual Safety Shoe Reimbursement
Employee Discount on products
Access to a variety of trainings for personal development.