Hybrid Point of Sale Coordinator

at Hilton Grand Vacations

• Job title: Point of Sale Coordinator
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Orlando, United States

About the role

• Marketing Coordinator supporting onboarding and marketing operations at Great Wolf Lodge and other sites. Responsible for managing communications, business needs, and administrative processes across departments.

Responsibilities

• Assist with onboarding new hires including access to systems, device distribution, and field training support.
• Ensure HR compliance by maintaining updated records for memos, MPS reviews, corrective actions, and employee files.
• Update and manage email distribution lists for all terminations, new hires, and changes.
• Submit MPS reviews to HR, and help facilitate corrective action documentation as needed.
• Coordinate name tag orders and credit card applications for new managers.
• Partner with Marketing leadership to align deadlines and support site operations in accordance with budgetary and business goals.
• Serve as the primary liaison for all communication between mainland marketing sites and cross-functional departments (e.g., Branding & Creative, Mobility, IT, Legal, HR, TA, Direct Marketing, Sales, Customer Care).
• Oversee the setup and launch of new site locations, including system access (Salesforce, VOICE, email), hardware/software installation, key code configurations, and activation testing for package offers.
• Coordinate business needs for marketing sites including phone and computer setup, collateral orders, and device inventory management.
• Manage hotel partnerships by tracking contracts, renewals, proposals, and memos; ensure legal and accounting receive required documents and fees are processed timely.
• Actively works with The Lobby platform to confirm current up to date hotel information
• Act as a public relations liaison between customers, hotel staff, and the marketing team to enhance the on-site experience.
• Supports interdepartmental processes of submitting Hilton Honors points to guests for new email campaigns and customer satisfaction.
• Supports in the ordering and shipping of supplies to all Package Sales markets.
• Monitors & tracks active email distributions and provides updates as needed.
• Ensures that Directors, HR, Business Management and Payroll has updated team Roster.
• Adhere to the cultural and service agreements.
• Carry out all other reasonable requests by management of which the associate is capable of performing.

Requirements

• Demonstrated experience with Microsoft Word and Microsoft Office systems.
• Salesforce, VOICE, and experience
• Demonstrated experience with composing internal and external correspondence with excellent spelling, grammatical, and formatting skills.
• Ability to perform basic math calculations (i.e. addition, subtractions, division, percentages, proration, etc.)
• Excellent interpersonal communication skills essential.
• Flexibility in work schedule and ability to handle multiple tasks necessary.
• Must be accurate and detail oriented.
• Excellent verbal and written communication skills
• Must be able to meet and deal with people from all walks of life with ease and diplomacy.
• Excellent customer service skills.
• Maintain an upbeat and positive demeanor at all times.

Benefits

• Employee Onboarding, HR, & Performance Management
• Marketing & Sales Operations Support