Disability Case Manager managing client relationships and providing tailored support for individuals with disabilities. Developing individualised plans and advocating for client services while monitoring progress.
Responsibilities
Develop and maintain positive relationships with clients, their families, and other stakeholders to understand their unique needs and preferences
Conduct comprehensive assessments to evaluate clients' physical, emotional, and social needs
Collaborate with clients to develop individualised support plans and coordinate the delivery of various disability services
Advocate on behalf of clients to ensure they receive the appropriate level of funding and access to relevant services
Monitor and review client progress, adjusting support plans as needed
Maintain detailed client records and comply with all relevant policies and procedures
Contribute to the continuous improvement of our disability support services
Requirements
Relevant tertiary qualification in social work, disability studies, or a related field
Minimum 2 years' experience working in the disability sector, preferably as a case manager or support coordinator
Excellent communication and interpersonal skills, with the ability to build trust and rapport with clients
Strong problem-solving and decision-making skills, with a focus on person-centred, outcomes-based support
Familiarity with the National Disability Insurance Scheme (NDIS) and other relevant government programs and legislation
Flexible and adaptable, with the ability to work independently and as part of a team
Empathetic, compassionate, and committed to making a positive difference in the lives of people with disabilities
Benefits
Flexible work arrangements to help you balance your work and personal life
Comprehensive training and ongoing professional development opportunities
Employee assistance program and mental health support services
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