Resident Manager overseeing building operations and managing a team of union employees in New York. Ensuring compliance, maintenance, and exceptional service for residents and shareholders.
About the role
- Senior Manager of Performance Improvement providing strategic leadership for performance initiatives in healthcare. Partnering with leaders to optimize customer experience and operational performance across organizations.
Responsibilities
- Provide strategic leadership across a diverse portfolio of high-impact initiatives
- Partner with senior business leaders to deliver measurable outcomes
- Drive the design, execution, and sustainment of continuous improvement strategies
- Enhance customer experience and optimize clinical and operational performance
- Shape long-term direction and build organizational capability
- Ensure initiatives translate into sustained, quantifiable results
- Identify, prioritize, and sponsor high-impact performance improvement initiatives
- Develop business cases including financial modeling, ROI analysis, and value realization plans
- Lead cross-functional teams through end-to-end improvement initiatives
- Drive change management efforts to ensure successful adoption and stakeholder engagement
- Monitor assigned initiatives and act with urgency to address risks
Requirements
- Bachelor’s degree from an accredited institution or equivalent work experience
- Experience leading complex process improvement initiatives
- Experience managing staff and cross-functional teams
- Experience working with data sets and/or Microsoft Excel modeling
- Experience utilizing valuation and impact analysis methodologies
- Experience using workflow diagramming applications to document business processes
- Master’s degree from an accredited institution (preferred)
- Experience designing and implementing generative AI solutions (preferred)
- Knowledge of Department of Health (DOH) and Center for Medicare & Medicaid Services (CMS) regulations (preferred)
- Black Belt certification in Lean Six Sigma, Certified Professional in Healthcare Quality (CPHQ), or equivalent certification in process improvement and quality methodologies (preferred)
Benefits
- medical, dental and vision coverage
- incentive and recognition programs
- life insurance
- 401k contributions
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