Food Service Manager supervising kitchen operations at Bradford Health Services. Ensuring quality food service and compliance with healthcare regulations in a dynamic team environment.
About the role
- Resident Manager overseeing building operations and managing a team of union employees in New York. Ensuring compliance, maintenance, and exceptional service for residents and shareholders.
Responsibilities
- Oversee all building mechanical and structural systems, including HVAC, plumbing, electrical, elevators, boilers, and fire/life safety equipment.
- Perform routine property inspections; promptly identify and resolve deficiencies.
- Respond to emergencies, including after-hours calls, with urgency and professionalism.
- Manage seasonal transitions and preventive maintenance schedules to avoid system failures.
- Collaborate with property management and vendors to execute repair scopes, capital projects, and compliance upgrades.
- Act as on-site coordinator for capital improvements, ensuring contractor access, staging, sequencing, shareholder notice, and quality control.
- Serve as the on-the-ground facilitator of management directives and initiatives, ensuring clear communication and seamless execution between all parties.
- Lead and manage a team of 11 union employees: 2 Porters, 1 Porter/Painter, 1 Handyman, and 7 Concierge/Doormen.
- Establish and maintain daily and weekly staff schedules in accordance with operational needs and 32BJ contract provisions.
- Assign tasks, monitor performance, and provide on-the-job training where necessary.
- Track attendance, minimize overtime, and ensure adherence to collective bargaining guidelines.
- Cultivate a respectful, service-focused workplace culture.
- Monitor and utilize BuildingLink to manage work orders, log building activity, and track maintenance tasks.
- Assign service tickets to staff and ensure timely completion and closure.
- Maintain current resident records, contractor access logs, and equipment histories in the system.
- Serve as the first point of contact for shareholder service issues and repair requests.
- Coordinate apartment access, move-ins, alteration work, and deliveries in accordance with building policies.
- Maintain discretion, professionalism, and confidentiality at all times.
- Deliver exceptional customer service to enhance shareholder satisfaction.
- Obtain proposals, schedule vendor work, and supervise execution of contracts.
- Coordinate on-site project logistics with management and vendors, including staging, protection, communication, and clean-up.
- Ensure vendors comply with insurance, scope, and safety requirements.
- Support all local law compliance, façade projects, and critical repairs as the on-site facilitator.
- Hold and maintain all required FDNY Certificates of Fitness (F-01, S-12, S-13, or willingness to obtain).
- Maintain logs for inspections, safety drills, equipment maintenance, and permits.
- Prepare and submit a comprehensive monthly building report to management and the Board of Directors, detailing work completed, open items, staff performance, project status, and recommendations.
- Attend monthly Board meetings, as scheduled, to provide operational updates and respond to Board inquiries.
- Coordinate with management in advance to review the agenda and ensure alignment on building priorities.
Requirements
- 5+ years of experience as a Resident Manager or Superintendent in a luxury NYC cooperative or condominium.
- Hands-on mechanical knowledge with experience managing building systems and emergency response.
- Proficient in BuildingLink and other digital work order or operations platforms.
- Familiarity with NYC building code and local law compliance.
- Strong experience managing union personnel, particularly under the 32BJ agreement.
- FDNY Certificates of Fitness (or ability to obtain within 60 days of hire).
- Strong communication, conflict resolution, and customer service skills.
- Highly organized and detail-oriented with the ability to handle multiple priorities.
Benefits
- Comprehensive health coverage (medical, dental, vision)
- Pension and annuity contributions
- Legal services plan
- Paid vacation, holidays, and sick leave
- Uniform allowance
- Access to grievance and arbitration procedures
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