Hybrid Senior Revenue Operations Manager

at headspace

• Job title: Senior Revenue Operations Manager
• Job type: Full Time
• Experience level: Senior
• Salary: $98,000 - $138,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, San Francisco, United States

About the role

• Revenue Operations generalist owning GTM systems, integrations, and reporting infrastructure at Headspace. Collaborating across Sales, Customer Success, Marketing, and Finance to ensure revenue lifecycle accuracy.

Responsibilities

• Own Salesforce reporting and dashboard strategy to support GTM leadership, RevOps, Finance, and Executive Leadership.
• Partner with stakeholders to define and standardize revenue metrics, pipeline views, and lifecycle performance.
• Build and maintain reporting dashboards that connect Salesforce and downstream systems into executive-ready insights.
• Ensure reporting accuracy through strong data modeling and governance practices.
• Manage and maintain connections across the GTM tech stack, including Salesforce, HubSpot, NetSuite, Zoominfo, billing systems (e.g., Zone Billing), and Workato.
• Monitor system health, data syncs, and integration reliability; proactively identify and resolve issues.
• Partner with internal system owners and external vendors to troubleshoot, escalate, and remediate integration failures.
• Support the full GTM lifecycle across systems—from lead and opportunity management through contracting, billing, renewals, and expansions.
• Ensure consistent lifecycle stage definitions and data flow across Salesforce, HubSpot, Finance, and billing tools.
• Assist RevOps leadership in translating GTM process changes into scalable system updates.
• Build and optimize Salesforce Flows, validation rules, and automation to streamline GTM workflows.
• Maintain and enhance HubSpot workflows supporting lead routing, lifecycle progression, and marketing handoffs.
• Reduce manual work while preserving data quality, auditability, and operational clarity.
• Serve as a liaison between Revenue Operations and other system experts (Finance, Marketing Ops, IT, external consultants).
• Diagnose complex system and data issues that span multiple tools and teams.
• Provide clear, pragmatic recommendations when tradeoffs exist between speed, accuracy, and scalability.
• Build and maintain clear documentation, SOPs, and system runbooks for GTM processes and tooling.
• Ensure institutional knowledge is captured and transferable—not trapped in individuals.
• Support onboarding and enablement by making systems understandable and repeatable.

Requirements

• 5+ years of experience in Revenue Operations, GTM Operations, or a similar role in a B2B environment.
• Salesforce Administrator certification or equivalent hands-on experience serving as a primary Salesforce admin.
• Deep, practical experience working with:
• Salesforce
• HubSpot
• NetSuite
• Billing systems (e.g., Zone Billing or similar)
• Automation tools such as Workato, Make.com, Zapier
• Strong understanding of how revenue data flows across Sales, CS, Marketing, and Finance.
• Ability to independently troubleshoot systems and integrations without needing step-by-step direction.

Benefits

• base salary
• stock awards
• comprehensive healthcare coverage
• monthly wellness stipend
• retirement savings match
• lifetime Headspace membership
• generous parental leave