AB
Alexander BürkleAfter Sales Service Associate – Part-time
Mitarbeiter* (m/w/d) After Sales Service in Teilzeit zur Verstärkung des Logistikteams in Freiburg. Bearbeitung und Prüfung von Reklamationen, Monitoring der Logistikprozesse.
About the role
- Communicate the Company’s vision and strategies to all team members.
- Establish and communicate division goals and objectives.
- Manage financial goals.
- Use analytics to assess ways to improve financial position.
- Review operational standing of assigned branch to identify areas of opportunity for increased profit margin.
- Provide training and guidance in all aspects of operations and sales leadership in conjunction with Division Director.
- Ensure the training of procedures outlining banking, collections, audits, and other company policies and standards are being met.
- Ensure compliance with federal, state, and local law, as well as guide assigned branch teams in conjunction with Operational Quality Specialists on identifying and mitigating compliance concerns.
- Delegates tasks and responsibilities to appropriate team members.
- Maintain the Advance America appearance standards and maintenance requirements for the branch.
- Conduct and train competitive market analysis and develop strategies to increase total market share and active customer accounts.
- Collaborate with Division Director and others on ongoing marketing campaigns for the branch.
- Recognize, train, and develop skills and abilities of branch team members in order to achieve objectives and provide effective leadership.
- Build strong relationships with current and prospective customers, in person, in the market and over the phone.
- Monitor and measure customer satisfaction.
- Ensure that all federal, state, and local laws are followed including company best practices and policies.
- Teach and validate understanding of Customer Choice - One Company/One Customer and the overall Omni channel experience.
Requirements
- High School Diploma or equivalent required; some college preferred.
- Two years of prior management experience preferred.
- Applicants must have a working knowledge of P&L, sales, collections, and cost controlling measures.
- Equivalent operational and/or leadership experience may be considered in lieu of requirements.
- Management experience with exemplary results solving customer and operational issues, as well as successful P&L management.
- 2 years of leadership experience, including sales leadership.
- Ability to coach and develop others.
- Ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and products.
- Ability to develop and maintain business relationships at all levels of the organization, both internally and externally.
- Strong working knowledge of Microsoft Word and Excel is required.
Benefits
- Competitive Wages
- Health/Life Benefits
- 401(k) Savings Plan with Company Match
- Paid Parental Leave
- Company Paid Holidays
- Paid Time Off including Volunteer Time
- Tuition Reimbursement
- Business Casual Environment
- Rewards & Recognition Program
- Employee Assistance Program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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