Requirements Analyst at SONDA focusing on analyzing and documenting business and system requirements. Collaborating across teams to improve software development and quality assurance processes.
About the role
- Scheduling Analyst optimizing patient engagement within HarmonyCares Medical Group. Developing strategies and collaborating with teams to ensure patient visits and effective workflows.
Responsibilities
- Develop and maintain provider schedules to meet patient needs.
- Manage provider census through proactive census risk management.
- Manage market census to ensure the right patients are seen at the right time based on HarmonyCares risk tiering and inactivation process.
- Collaborate with local leadership to maximize scheduling system and ensure patient requests are communicated.
- Maintain relationships and effectively communicate HarmonyCares services with patients and family members.
- Place and receive phone calls to facilitate effective scheduling function.
- Escalate scheduling concerns, and issues, both internally and externally
- Adhere to patient confidentiality policies and procedures.
- Attend required meetings and in-services.
- Collaborate with manager, teammates, and other HarmonyCares employees.
- Perform other duties as required.
Requirements
- 2+ years college, and/or equivalent experience
- 2 years of healthcare or customer service experience required
- Strong analytical and critical thinking skills
- Moves quickly to solve complex, real-time issues
- Possesses excellent written and verbal communication skills
- Ability to think logically and process sequentially with a high level of detailed accuracy and efficiency
- Intermediate computer skill set level with a strong foundation and working knowledge of Microsoft Office Suite (Excel, PowerPoint, Outlook)
- Scheduling or logistics experience preferred
- Strong working knowledge of medical terminology, conditions, illnesses and treatment practices.
Benefits
- Health, Dental, Vision, Disability & Life Insurance, and much more
- 401K Retirement Plan (with company match)
- Tuition, Professional License and Certification Reimbursement
- Paid Time Off, Holidays and Volunteer Time
- Paid Orientation and Training
- Day Time Hours (no holidays/weekends)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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