Technical Point of Contact managing vendor certifications and integration at Fiserv. Collaborating with stakeholders and ensuring compliance with industry standards.
About the role
- T&D Analyst at i4pro responsible for planning and executing training programs to enhance staff skills. Collaborating with teams to identify training needs and manage development initiatives.
Responsibilities
- Plan, deliver and evaluate training programs (in-person and online), aligned with business needs.
- Identify training and development needs with business areas using gap analysis, feedback and performance indicators.
- Develop internal content and adapt materials for different audiences, ensuring instructional quality and engagement.
- Manage partners and vendors for technical and behavioral training.
- Administer LMS platforms, ensuring learning paths, courses and reports are up to date.
- Measure training results and impact, building metrics and reports for the leadership team.
- Support leadership development activities, such as internal programs, workshops and team-building events.
- Contribute to individual development plans (IDPs), providing methodological support and tools.
- Participate in engagement and climate initiatives, supporting result analysis and action plans.
- Perform benchmarking on T&D and development practices in the market.
- Promote development actions through employees' and leaders' Individual Development Plans.
- Map talent potential, key people, critical positions and succession plans.
- Review or create T&D policies and manuals, ensuring process standardization.
- Identify improvements in the performance cycle and implement them each cycle; define schedules, ensure steps are completed and monitor calibration sessions.
Requirements
- T&D and development methodologies (andragogy, learning paths, leadership programs, engagement surveys, performance evaluation).
- Project management applied to training and development.
- Proficiency with LMS platforms and digital learning tools.
- Basic knowledge of performance evaluation and feedback tools.
- Advanced Office suite skills (Excel and PowerPoint).
- Clear communication and facilitation skills.
- Bachelor’s degree completed (Psychology, Business Administration, Education/Pedagogy, or related fields).
- Intermediate English desirable (for contact with vendors or content).
Benefits
- Meal voucher (Vale Refeição).
- Food allowance (Vale Alimentação).
- SulAmérica Medical Plan.
- SulAmérica Dental Plan.
- Wellhub and Totalpass benefits.
- Transportation voucher (Vale Transporte).
- Childcare assistance.
- Profit Sharing (PLR).
- Life insurance.
- Private pension plan.
- Day off on your birthday.
- Extended paternity leave.
- Partnership with Creditas.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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