Analyst providing payroll transaction services to all employees in Ottawa. Responsible for payroll - related transactions, compliance, and client service.
About the role
- Automation Analyst managing automation operational tasks who provides technical support and resolves issues for the team at ANZ. Collaborates on production scripts and performs regular system maintenance.
Responsibilities
- Ensure production scripts run correctly; investigate issues and escalate critical failures.
- Identify and escalate process and script efficiency improvements; meet SLA targets.
- Work rotating shifts and support site transitions during outages.
- Maintain knowledge of automation systems and follow organisational standards.
- Perform regular testing, maintenance, and outage documentation to reduce recurrence.
- Support cost‑saving initiatives and ensure automation services remain cost‑effective.
- Respond promptly to stakeholder queries with clear, accurate communication.
- Coordinate schedules with stakeholders and engage second‑level teams when required.
- Own incidents end-to-end and resolve technical issues efficiently.
- Raise and manage automation-related events in compliance with Group policies, frameworks, and regulatory requirements, including ANZ's Information Security and Technology Strategy standards.
- Adapt to shift work and operational changes while maintaining quality standards.
- Operate systems securely and uphold a strong customer‑first focus.
Requirements
- Knowledge of Programming structures and algorithms
- Ability to develop foundational knowledge of relevant business functions, technical systems, and applications that support automation operations
- Problem-solving skills to assess issues, determine appropriate actions, escalate when required, and identify opportunities for process or system improvements
- Strong written and verbal communication skills, with the ability to gather and interpret business and technical requirements, and translate them into well-defined user stories and acceptance criteria
- Ability to manage personal workload effectively—covering analysis, incidents, problems, and work requests—while maintaining accurate documentation and understanding end-to-end traceability
- Ability to translate business requirements into effective automation and solution designs by assessing needs, feasibility, and overall business impact
- Capability to interpret data and convert it into actionable insights to support better decision-making and customer‑focused solutions; able to conduct qualitative, quantitative, and desktop research to identify improvement opportunities
- Strong understanding of testing and quality assurance practices to ensure the accuracy, reliability, and customer readiness of delivered solutions
- Ability to design both technical and non‑technical solutions that address business problems or meet customer needs effectively and efficiently
- Willingness and ability to develop knowledge of business functions and stakeholder teams that support automation and related processes.
Benefits
- access to health and wellbeing services
- discounts on selected products and services from ANZ
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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