Account Manager responsible for managing and optimizing client accounts at Hometrack’s Data Services division while focusing on retention and upselling.
About the role
- Customer Account Manager managing SMB customer relationships at HackerRank. Focused on delivering strong customer experience and supporting renewals and account operations.
Responsibilities
- Manage a portfolio of SMB customers, executing defined adoption and renewal motions to drive retention and customer satisfaction
- Conduct regular customer check-ins to ensure customers are realizing value and address questions or issues proactively
- Support renewal conversations and standard contract processes, escalating complex scenarios as needed
- Act as a strategic advisor by leading customer and internal teams, removing roadblocks, and accelerating adoption
- Identify basic expansion or usage opportunities and partner with senior team members when appropriate
- Maintain accurate customer data, renewal tracking, and activity logging in CRM tools
- Collaborate with Sales, Product, and Support to ensure a smooth and consistent customer experience
Requirements
- 1–3 years of experience in a customer-facing role within a SaaS or technology environment
- Strong written and verbal communication skills, with the ability to explain concepts clearly
- Organized and comfortable managing multiple priorities in a fast-paced environment
- Customer-focused and curious, motivated by understanding customer needs
Benefits
- This sales role is eligible for incentive-based pay
- Salary may be adjusted based on business needs
- Final offer may vary based on skills, experience, location, and other compensation components
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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