Account Manager at FiscalNote serving and growing relationships with elected official offices. Ensuring clients use products to meet their goals with a focus on retention and contract expansion.
About the role
- Account Manager driving expansion revenue and managing customer relationships for Apollo.io's SMB segment. Collaborate with teams to ensure customer success and maximize account value in a hybrid role.
Responsibilities
- Drive expansion revenue and retention across a book of business (~300 accounts) with Apollo’s largest customer segment: small businesses.
- Manage the entire sales process from initial conversation, trial management, negotiation, legal, and close with an average deal cycle of 30 days or less.
- Negotiate a high volume of renewals (~10) each month within your book of business.
- Manage a pipeline of primarily inbound inquiries from your book of business to identify, engage, and develop relationships with potential buyers.
- Responsible for taking 5+ meetings per day between upsells and renewals, running 25+ meetings per week.
- Consistently create 3x pipeline month over month.
- Achieve and exceed monthly and quarterly quotas.
- Capable of time management and accountable to own your schedule to structure your day and accomplish - running initial meetings, showing a demo of our platform, Salesforce hygiene and admin work, customer escalations, follow up meetings, pricing calls and various company calls and meetings.
- Confident handling objections with a prospect on a call.
Requirements
- Have at least 1 year of experience owning a large book of existing accounts (~500+ accounts) within the SMB segment (<200 employees), working majority expansion opportunities and owning retention. (SaaS experience is a plus)
- Top performer in your current role.
- Proven track record of consistently meeting targets, min of 3 trailing quarters
- Experience using strong consultative selling skills & sales process in their day to day.
- Ability to communicate, present to, and influence key stakeholders across both technical and non-technical roles.
- Adaptable with the ability to pick up new technologies, assess situations quickly, and find smarter ways to achieve goals.
- Coachable— loves to learn, receive feedback, and improve their skills.
- Must be willing to be in office 3 days per week
Benefits
- Flexible working hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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