Key Account Manager responsible for developing collaborations with retail partners in Frankfurt. Driving growth strategies and managing key accounts in the FMCG sector.
About the role
- Strategic Account Manager in Digital Brand Services interacting with Fortune 1000 companies. This role involves building client relationships and managing strategic insights for online brand protection.
Responsibilities
- Build relationships with B and C-Level Executives to gain a deep understanding of customers’ business and goals/KPIs;
- Proactively educate clients about industry developments and potential impacts to their business and online strategy;
- Provide clients with strategic insights, analytics and recommendations regarding their assets managed by CSC;
- Serve as primary point of contact for account to ensure all requests and projects are completed on time and on budget;
- Manage customer relationships to ensure retention and satisfaction in assigned accounts;
- Partner with Sales to develop and execute on account plans;
- Identify and help develop additional client contacts within assigned accounts;
- Identify and generate new Sales leads;
- Provide budget projections and conduct contract and price negotiations for assigned accounts;
- Develop and conduct effective client presentations and Business Review meetings either in-person or via Microsoft Teams utilizing PowerPoint and Excel;
- Maintain thorough up-to-date notes, leads, quotations, and contracts through CRM system;
- Keep up to date on industry news;
- Network by attending industry specific events and trade shows and/or conducting company-sponsored webinars;
- Sharing sales, product knowledge and ideas with other team members
Requirements
- 3+ years B2B Account Management experience
- Comfort and experience working with B and C-level executives
- A history of detail-oriented, multi-tasking in a deadline-driven, dynamic environment
- Excellent analytical and problem-solving skills
- Ability to think proactively and strategically to meet the clients’ needs
- Relentless dedication to outstanding customer service
- Ability to handle escalated client issues with a steady hand
- Excellent communication and organizational skills (verbal and written)
- Strong negotiation skills and business acumen
- Quick learner with a demonstrated passion for technology and the Internet ecosystem
- Salesforce CRM experience preferred, but not required
- Intellectual Property, Domain Name, Brand Protection, SSL, DNS Hosting or Phishing background preferred, but not required
- Multi-lingual preferred, but not required
Benefits
- Annual success-sharing bonuses or commission plans based on individual performance
- Competitive and comprehensive benefits package including annual leave, tuition reimbursement, referral bonuses, and more
- Support for colleagues with disabilities
- Hybrid or remote work schedules as business needs allow
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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