Customer Success Advisor supporting account management and driving new opportunities in VodafoneThree Business customer base. Managing inbound and outbound calls for customer needs and NPS improvement.
About the role
- Head of Customer Success overseeing the Customer Success Team at gyde. Driving customer retention through strategic customer engagement and collaboration with internal departments.
Responsibilities
- Responsible for the strategic and operational management of our Customer Success team
- Develop sustainable customer retention strategies and optimize processes
- Ensure a first-class customer experience
- Analyze and optimize the customer journey to maximize satisfaction and retention
- Work closely with Sales, Marketing, and Product to continuously improve our offerings
Requirements
- Several years of experience in Customer Success, Account Management, Customer Experience, or experience in management consulting
- Initial leadership experience and the ability to motivate and develop a team
- Strong analytical and strategic skills for data-driven process optimization
- Excellent German and English skills, both written and spoken
- Resilience and a sense of humor are important qualities for us
Benefits
- An attractive compensation package consisting of a fixed salary and a variable component
- Responsibility and decision-making autonomy in your area
- Office presence is encouraged, while workations and remote home office are part of our reality
- Free access to all learning journeys, trade fair visits, and in-house sales training
- Team spirit: we all strive for success and shared growth!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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