Client Support Analyst providing Tier 1 support for treasury management software at GTreasury. Collaborating with technical and account management teams to resolve client issues and enhance service delivery.
About the role
- Client Support Analyst providing Tier 1 support for treasury management software at GTreasury. Troubleshooting issues and collaborating with various teams to resolve client queries efficiently.
Responsibilities
- Act as Tier 1 support for all client related issues (both internal and external)
- Efficiently and competently troubleshoot and resolve issues in a timely manner
- Work with teams of Account Managers, Solutions Team members and DevOps if issues are complicated and require internal resources in order to resolve
- Loading of client static data into client specific databases, i.e., Banks, Accounts, General Ledger Chart of Accounts, Entities, etc.
- Creation of License and SQL Database for new client implementations
- Maintain Master GTreasury Single Solution SQL Database inclusive of balance reporting maintenance
- Manage RSA and Symantec set up and credentials
- Basic Client Report Creation using Izenda Reporting Tool
- Troubleshooting of Powershell Scripts
- New Implementation Account Analysis Configuration
- Troubleshooting Payment Format/Extract Issues
- Troubleshooting Connectivity Issues (both inbound and outbound)
- Troubleshooting Alliance Lite 2 Issues
- Assist Solutions Team on getting client over the line in order to handoff to Tier 1 Support
Requirements
- Experience working in technical customer service or technical environments supporting complex software solutions preferred
- Strong understanding of financial theory, treasury, banking or accounting practices preferred
- Experience supporting application for a large-scale SaaS software provider
- Experience with configuration management tools (RSA/Symantec) is nice to have
- Experience with SQL queries and reporting tools is nice to have
Benefits
- World-class healthcare options
- Retirement contributions
- Professional development reimbursement
- Hybrid work model
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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