Hybrid PayGo Phones Sales Manager

at Greenlight Planet

• Job title: PayGo Phones Sales Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Lusaka, Zambia

About the role

• PayGo Phones Sales Manager driving phone sales and channel operations in Zambia. Leading a team of agents to achieve revenue goals in a hybrid work environment.

Responsibilities

• Recruit, Train and onboard of new phone selling agents specialised in selling Sun King phones or any other available brands with the assistance of Area Trade Developers.
• Maintain an engaged base of phone selling agents as per set weekly, monthly and yearly goals.
• Help develop specific agents categories managing them to scale.
• Achieve set Revenue goals on number of units of phone sold by month and year.
• Meet the separate specific set phone model goals driving unique sales strategies aimed at growing each phone segment or model.
• Maintain minimum agent productivity targets ensuring that each agent meets their goals.
• Achievement of set monthly Phones Quality of Sale goals.
• Drive interventions that will improve agent adherence to set sales and collections guidelines that improving performance.
• Execute phones replacement and warranty process to improve overall repayments and customer satisfaction.
• Ensure that all phone selling agents are properly branded with all merchandise and collateral distributed timely and effectively.
• Frequent agent meeting and visits to improve engagement, work on resolutions and build relationships.
• Ensure optimum stocking achieving set inventory levels as well as adhering to set guidelines and processes.
• In teamwork with the marketing team, plan for strategic activation and awareness campaigns to improve brand awareness and drive sales.
• Engage the phone selling agents into planning daily localised activities that are relevant to area operations, strengths and abilities.
• Plan for periodic campaigns and awards to motivate agents and improving channel growth and retention.
• Optimum staffing based on projected business growth and expansions.
• Proper and timely communication of goals to the direct reports ensuring each one is aligned to expectation.
• Periodic reviews and strategy setting with teams ensuring that the channel remains on track to deliver set goals.
• Mentoring the team and keeping them motivated for optimum performance and retention.

Requirements

• A bachelors degree in a business-related field or a minimum of six (6) years working in a field sales role in the FMCG, microfinance, banking or telecom industries.
• A strong background in agents management and channel development with bias towards devices.
• Strong people-focused skills as a team partner to mentor teams to deliver on expectations.
• Deep knowledge of both urban, peri-urban and rural markets.
• Basic digital literacy (CRM, stock tools).
• Strong communication and problem-solving abilities.
• Willingness to travel extensively (5 days/week in the field).
• Comfort working with MS Excel and PowerPoint.

Benefits

• A platform for professional growth in a rapidly expanding, high-impact sector.
• Immerse in a collaborative culture, energized by employees of Sun King who are collectively motivated by fostering a transformative, sustainable venture.
• A genuinely global environment: Engage and learn alongside a diverse group from varied geographies and backgrounds.
• Tailored learning pathways through the Sun King Center for Leadership to elevate your leadership and managerial capabilities.
• **We place great importance on sustaining a diverse, inclusive work environment.**
• We believe that innovation and understanding comes from diversity on every spectrum. We work to make sure every Sun King team member knows that they belong, knowing that sustaining an inclusive workplace requires conscious effort and is a continuous journey, not an end-state.
• Sun King recruits, employs, trains, compensates and promotes people based on their experience, skills, effort, and results. We explicitly prohibit discrimination on the basis of race, religion, caste, national origin, color, gender, marital status, family structure, sexual orientation, HIV/AIDS status, or disability.