Technical Customer Support L2 supporting Level 1 agents with complex technical issues. Collaborating with teams to ensure efficient troubleshooting and improving service delivery for EV charging systems.
About the role
- IT Help Desk Technician supporting clients in resolving technology issues. A high-energy role within a fast-paced company serving local small and mid-sized businesses.
Responsibilities
- Support Microsoft Windows desktop and server technologies
- Consult with clients and offer guidance on technology use and best-practices
- Responsible for providing detailed documentation regarding your tickets and providing follow-up with clients in a timely manner
- Communicate the need for escalation promptly if you are unable to resolve the issue
- Provide fast and friendly tech support to end-users, IT managers, and C-level executives
- Typical Week: 85% help desk, 10% server/network support, 5% training/meetings
Requirements
- Bachelor’s Degree, business related field preferred, or equivalent experience
- Minimum of 1 year experience working in a 50+ user Windows desktop/server environment
- Well-rounded Microsoft desktop technology experience and user support
- Experience supporting the following: expert with Windows, exposure to Windows server technology, active directory and common network protocols
- Motivation and drive to develop yourself personally and professionally
- Strong communication skills both verbal and written
- Excellent customer service skills
Benefits
- WFH Flexibility
- Focus on Work/Life Balance
- We match 4% on your 401K
- Paid Time Off Benefits - 3 weeks for your first year, 4 weeks on your second year
- Comprehensive benefits package which includes paid life insurance and paid long term disability
- Peerfit membership - providing free access to many local gyms and studios
- Paid Maternity, Paternity and foster leave
- Quarterly employee/family outings
- Career Path road mapping
- $200 spend in our iVenture Company Store on your anniversary year with us as well as upon joining our team
- Real Culture initiatives and recognition, not just pizza parties
- 360 degree feedback. You talk, we listen.
- Mileage reimbursement
- Super cool technology – virtual lab, paid certifications and training days
- iVenture is rated by its employees as a "Great Place to Work" and has a strong culture and exceptional core values
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