Product Support Specialist assisting Vanta customers with product support requests via various channels. Collaborating with teams to ensure superior customer satisfaction and support compliance efforts.
About the role
- Member Advocate providing exceptional customer service and resolving inquiries regarding medical malpractice insurance policies. Fast-paced role requiring attention to detail and effective communication skills.
Responsibilities
- Provide exceptional customer service in a fast-paced call center environment
- Resolve approximately 40-60 inbound calls per day
- Communicate essential concepts to members and external partners
- Proactively anticipate member needs and problem-solve
- Meet or exceed call center performance metrics
Requirements
- 1-3 years of customer service experience preferred
- Excellent attention to detail and documentation skills
- Strong verbal and written communication
- Proficiency within Microsoft suite of products, including Word, Excel, and Outlook
- Ability to convey difficult messages and policy details with clear and empathetic communication
- Ability to learn and retain new skills
Benefits
- Health, dental, and vision insurance
- Health care tax-free spending accounts with a company match
- 401(k) and Roth IRA with company match
- Vacation days, sick days, and paid personal days each calendar year
- Paid holidays each calendar year
- Life and travel insurance
- Tax-free commuter benefits
- In-person and online learning opportunities
- Cross-function career opportunities
- Business casual work environment
- Time off to volunteer
- Matching donations to qualifying nonprofit organizations
Job title
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