About the role

Counter Customer Service Representative at Grainger assisting customers with orders and providing exceptional service. Engaging with customers to ensure satisfaction and support for WFS marketing initiatives.

Responsibilities

Greet customers and welcome them to WFS as they enter the counter area
Provide exceptional service identifying and processing orders for the customer’s needs
Prepare quotes and source products for special orders based on customer requirements not in inventory
Provide product substitutions to customers as required or requested
Follow-up on customer back orders, quotes, and issues
Continuously improve product knowledge through vendor training sessions, online research, and on the job learning from peers and customers, etc.
Generate new sales by proactively recommending alternative and/or complimentary products to increase customer satisfaction and profitability for WFS
Ensure all cash and credit card sales are reconciled daily
Process customer returns and PO returns as per Quality Systems procedure
Build customer relationships and become a trusted advisor
Promote WFS marketing initiatives to drive sales
Provide input to marketing and product management for future initiatives and product opportunities
Ensure inventory at the counter is replenished in a timely manner, to ensure customer satisfaction
Review all reports and make inquiries as needed
Seek special contract pricing from vendors when applicable
Follow all safety protocol in compliance with WFS’ Health & Safety policies and procedures and the Occupational Health & Safety Act
Support all aspects of WFS Quality Management System
Other duties as assigned

A minimum of 1 year WFS warehouse experience required
Completion of high school diploma, or equivalent experience
Previous customer service experience would be an asset
Demonstrated strong work ethic and personal commitment to get the job done
Demonstrated ability to provide exceptional customer service
Team-player and an ability to work independently
Knowledge of industrial and/or safety products is preferred
Superior interpersonal, problem solving and customer service skills to effectively build relationships
Strong communication skills, ability to convey message in an organized, clear, and effective manner
Self-starter, taking action to achieve goals beyond what is required
Strong time management and organizational skills
Proficient computer skills and aptitude
Knowledge of dangerous goods and WHMIS regulations is required

Medical, dental, vision and prescription drug coverage
Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
Life insurance coverage, including spousal and dependent life insurance
Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
Educational & Professional Membership Fee Assistance program
Employee discounts, team member perks and more!