Customer Experience Specialist focusing on order management and logistics tasks for DSM - Firmenich in Brazil. Collaborating with customers and internal teams to ensure service excellence.
About the role
- Customer Service Specialist providing B2B support for dealers in Denmark, Sweden, and Norway at Parts Europe. Primary responsibilities include order management and customer relationship building.
Responsibilities
- You are the first point of contact via phone or e-mail for our B2B customers in the Scandinavian countries (Denmark, Sweden, Norway)
- As their competent partner, you will support them in all their questions related to orders and deliveries and support them in the best way possible
- Your duties also include the acceptance of orders by phone and e-mail and the processing in our ERP system
- Servicing our already registered dealers is your focus, but you also help to win new customers and interest them in a cooperation with Parts Europe.
Requirements
- You have already gained first professional experience in the areas of customer service, customer support, internal sales or similar
- Ideally, you share our passion for motorcycles, ATV/UTV, bicycles etc. and the associated products and accessories
- A professional level of English (written and spoken) is mandatory for this role, besides you are fluent in at least one other Nordic language (e.g. Danish, Swedish, Norwegian)
- You are open-minded, communicative and have a distinct service and customer orientation
- A routine handling of the common MS Office programs and experience in using an ERP system.
Benefits
- A secure job in a constantly growing company
- A multinational team with more than 300 colleagues from 48 countries and an agreeable working atmosphere within the Powersports industry
- Flexible working times in full and part time, modern working equipment and the possibility to work remotely
- Onboarding and support for new employees
- Regular employee events, excursions, guided motorcycle tours and special sales events
- Company bike leasing and a job ticket for the regional public transport
- Company health management with organized health days, check-ups, group sport activities, contribution to fitness center membership fee, etc.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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