Senior Manager leading program design and operations strategy for Cardiometabolic Solutions at CVS Health. Focusing on patient care programs and cross - functional collaboration.
About the role
- Operations Manager at USPack managing transportation services and independent contractors. Overseeing logistics and ensuring client satisfaction in delivery operations.
Responsibilities
- Meet with Client on a frequent basis to build relationship & Complete Visit Documentation.
- Review of OTD, Piece Scan and Location Scan by Account.
- Creating, reviewing, and resolving service issues utilizing Delivery Incident Report’s (DIR's).
- Complete customer reports/audits.
- Independent Contractor (IC) Activities.
- Meet with potential IC to verify capabilities of candidate.
- Meet with IC's to discuss route, stops, issues, client concerns, and scanning.
- Orient IC’s to Client Standards, Standard Operating Procedure (SOP), and enter into system.
- Monitor services to ensure IC’s meet all contractual requirements (apparel, paperwork, etc.).
- Assist in troubleshooting eCMobile issues.
- Plan route coverage and route changes and communicate with IC.
- Ensure all services are performed in a timely manner.
- Gross Margin Management.
- Negotiate with IC’s regarding contracted services and settlement.
- Monitor Gross Margin by Account to ensure it exceeds budgeted targets.
- Complete driver pays activities (Special Order Request’s (SOR's), service type adjustments, manual adjustments).
- Perform other duties as assigned.
Requirements
- Experience with utilizing IC’s, logistics/courier route management, route scheduling and customer service.
- Excellent interpersonal skills necessary for driver and customer interactions.
- Ability to effectively communicate verbally and in writing at all levels of the organization.
- Independent judgment required to plan, prioritize, and organize competing tasks or demands that may be deadline driven.
- Ability to understand the independent contractor relationship.
- Ability to work from home with travel throughout assigned area as required.
- Ability to work additional hours to deal with operational issues when necessary.
- Proficient in basic MS Office Programs (Outlook, Excel, and Word).
- Must maintain a valid driver’s license and clean, functional vehicle.
- Ability to lift up to 50 pounds on occasion.
Benefits
- 401(K)
- Health Insurance
- Disability/Life Insurance
- Paid Time Off (PTO)
- Paid Holidays
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