About the role

  • Operations Manager overseeing transportation services and managing Independent Contractors for USPack delivery logistics. Ensuring customer needs are met through effective service coordination.

Responsibilities

  • Provide overall management and coordination of transportation services for assigned customers.
  • Identify, transmit and satisfy customer needs by contracting and utilizing Independent Contractors.
  • Monitor services to ensure compliance with contractual requirements (apparel, paperwork, etc.).
  • Assist in troubleshooting eCMobile issues.
  • Plan route coverage and communicate with Independent Contractors.
  • Negotiate with Independent Contractors regarding contracted services and settlement.
  • Complete driver pay activities (adjustments, manual adjustments).

Requirements

  • Experience with utilizing IC’s, logistics/courier route management, route scheduling and customer service.
  • Excellent interpersonal skills necessary for driver and customer interactions.
  • Ability to effectively communicate verbally and in writing at all levels of the organization.
  • Independent judgment required to plan, prioritize, and organize competing tasks or demands that may be deadline driven.
  • Ability to understand the independent contractor relationship.
  • Ability to work from home with travel throughout assigned area as required.
  • Ability to work additional hours to deal with operational issues when necessary.
  • Proficient in basic MS Office Programs (Outlook, Excel, and Word).
  • Must maintain a valid driver’s license and clean, functional vehicle.
  • Ability to lift up to 50 pounds on occasion.

Benefits

  • 401(K)
  • Health Insurance
  • Disability/Life Insurance
  • Paid Time Off (PTO)
  • Paid Holidays

Job title

Operations Manager

Job type

Experience level

Mid levelSenior

Salary

$60,000 - $62,500 per year

Degree requirement

High School Diploma

Location requirements

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